酒店道歉信怎么写（合集20篇）

Dear Bob,

I’m sorry to say that I cannot go to the bookstore with you on Friday

afternoon. I have just found that I have to attend an important class meeting

that afternoon. I hope the change will not cause you too much

trouble.

Shall we go on Saturday morning? We can set out early so that we’ll

have more time to read and select books. If it’s convenient for you, let’s meet

at 8:30 outside the school gate. If not, let me know what time suits you best. I

should be available any time after school next week.

Yours,

Li Hua

我决定写一封信向他道歉英文7

Dear Shelley,

I’m writing to apologize for not watering your jasmine, which caused

its death, while you were away.Now let me explain what

happened to me and my family.

I was so busy preparing for the coming exam that I had no time for

other things. What’s more, my mother had her ankle

injured while she was walking, so I had to take good care of her, who stayed at

home alone. That was why I failed to water your favorite plant. I would like to

buy a new one as a compensation for your loss. Please forgive me.

I sincerely hope you can accept my apologies.

Yours,

Li Hua

Dear _______ ，

I am excessively sorry to tell say to you that _______(直接说出道歉事由)。 Now ， I am writing you this letter of apology to show my deep regret 。 Please accept my sincere apology 。 I hope you will understand me and excuse me for _______(请求对方原谅的事由)。

The reason for my delayabsencenegligence was that _______(过失的原因)。 I had no time because _______(当时的状况)。 Therefore it’s not in my power to _______(过失导致的结果)。

Naturally ， I want to _______(解决问题的办法)。 I shall be obliged if you will kindly write and tell me that _______(期望对方原谅自我)。 I wish you could accept my apology 。

Sincerely yours ，

Li Ming

Dear Mother,

Hello, I am the daughter who loves to make you angry. Now I am writing to

apologize to you:

Mom, Im sorry. When I was a child, I did not know the hard-won grain and

always wasted some food. You told me "Who knows the food on the plate, every

grain is hard", but I did not listen. Mother, please forgive my ignorance.

Mom, Im sorry. When I was a boy, I didnt know how hard it was to earn

money. If you are satisfied, I will be happy, if you are not satisfied; I cried

and shouted to you for, but never said a simple "thank you". Mother, please

forgive me for my willfulness.

Mom, Im sorry. Now I know that all this is hard won. But I began to rebel

at that time of adolescence, and I began to quarrel with you and talk back to

you... I still remember that time, I went to the store with my classmates. I

fell in love with a pair of low-waist pants that are popular now. When I came

back home, I asked for money from you, but you didnt give me any. How ugly!

Besides, you are still a student now, you should not wear too fashionable,

simple more good!" I just blew up and said, "I want that low-rise pair. I love

that pair. Its not your generation anymore. Ill take!" Say that finish, a palm

slapped come over, you really angry. Crying, I rushed to my room, locked the

door, and cried myself out in my room, crying my grievance. Thought: is not a

pair of pants? Not much money! What a cheapskate not to buy it! At this time, a

small note from the crack in the door came out: baby, dont cry, mother was not

intentional, forgive mother just wrong? Slowly, I began to reflect: I should not

have contradicted you, should not have said sad things to you. I quietly opened

the door, found you are sitting on the chair with paper wiping tears, see me out

and said: "Tomorrow mother to buy you good?" I shook my head vigorously and

said: "Mom, no. Now I am still a student, when I grow up, there are more clothes

for me to choose. Mom just really sorry ~ "said that I cried, you and I hugged

together. That time, I learned a lot...

Mom, if love is as sweet as a flower, then you are the sweet flower of

love. Mom, please forgive me for the mistakes I made before, I will correct

them.

Zhu: Good health

Business is booming

Your daughter: Chen Ting

Dear John，

I am eagerly looking forward to your visit to our city。 After all these years of writing to each other， I can not wait to see you。 However， I regret to inform you that I will not be able to meet you at the airport on time。

The reason is that your flight will arrive early in the morning， and the earliest I can reach the airport will be about an hour after you land。 Will you please wait for me in the arrival lounge You can have breakfast while you wait。

By the way， as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair。 In addition， I will wear a white skirt and carry a China Daily at hand。

Hope we can meet soon。

Sincerely yours， Alice

宝贝，对不起。又让你为我悲哀，为我落泪。真的很不该，我知道我算不上一个称职的男朋友，可我真的用上了我全部的爱，用上了我所有的心去爱你。你在我心中的位置是很重要的，是永远排在第一位的，没有人能够代替你，也不会再有人能走进我的心里，永远都不会!

宝贝，原谅我吧!我知道我错了，你若不能原谅我的话，那就不断的打电话骂我吧!我愿意被你骂到老!

宝贝，我知道你生气了，而且你每次生气我都好害怕，理解我，好吗?原谅我，好吗?

宝贝，我已彻底想通了，也许一直以来我给你压力太大了，我知道你也很苦，很累。有些事，你有你的难处，你的苦衷。

宝贝，愧疚的我不知道该怎样开口，但还是要说声对不起。

宝贝，若无宽恕，生命将被无休止的仇恨和报复所控制。我真的无意伤害你，真的很想与你和好如初，请原谅我吧。

宝贝，虽然我们时常吵架，还有对你所说的话，都是一气之下所说的气话，但在我心里还是很爱你。

宝贝，我知道。你一定是生气了。因为我看到：你的头发炸起来了。

宝贝，我的手机会一直为你开着，如果你肯原谅我，随时可以联系我。

宝贝，对不起，是我伤了你的心，请原谅我，我会一辈子疼你爱你作为补偿!

宝贝，对不起。我从来没有怀疑过你对我的真心，却始终不能让你坚信我对你的真心，我真的不知道该怎样做才好，。但不由得你信不信，我这次真的是很认真的，我付出了我所有的爱却给你留下的是这样的一种感觉。我知道是我做的不好，在那里我向你道歉，向你忏悔。只期望你能明白我的心~哪怕是一点点。在外跑了这么多年，心始终无法安顿下来，自从遇到了你，我的心才最后能够歇下来了，我把我的整颗心，我全部的爱，所有的一切，甚至我的生命，都愿意交给你，只是为了去爱你，去照顾你。自从遇到你，我才知道什么是快乐，思念是什么样的感觉!

宝贝，对不起。这几天我不敢打电话给你，正因我不知道该怎样向你道歉，我怕又无意说错了什么伤到了你，你就应知道的不管跟你在一齐也好打电话也好，你都是主角，正因我嘴笨，不知道怎样说话，都是你带动我的。可自从你悲哀以后我就不知道该怎样安慰你，拿着电话说不出话来，可我心里是多么的着急，我不知道说什么才能让你变成以前那样，我已经习惯了你的脾气。虽然有时候有点不讲理，可我却很喜爱你这样，很甜蜜!我喜爱你叫我老公，你知道吗，我真的觉得很快乐!

宝贝，对不起，你能原谅我吗?

宝贝，对不起。我承认我不是个细心的人，凡事都粗心大意，不懂得如何去了解你，感受你，多的是让你为我悲哀难过，真的很不该，真的很对不起!

宝贝，对不起。我知道这次是真的伤透了心，我知道都是我的错。你说你无所谓，我爱怎样样就怎样样。我知道你也是很在乎我的，只是这次伤你太深，可我真的是无心的!!

宝贝，对不起。都是我不好，我一向认为相恋的两个人什么都能够不去想，只要彼此相爱，深爱着对方就行。结果不是这样的。到此刻才明白两个人想要走到一齐务必要思考很多。只是我没想到我在你心中是那么的没有安全感。那么长时刻来都无法让你对我有一点信任，是我的失败，是我没做好。恋人之间最重要的是信任，明白。而我都没有做到。真的很对不起。-- 写给女朋友的道歉信

宝贝，对不起。我也是个很重感情的人，我从来都没有想过拿感情来开玩笑，我也怕被感情伤到。因此我会很看重我们的感情。我不想看到一件小事就影响我们一生，我想你也是这样想的，对吗`~?因此我这次很认真。因此我千方百计的想到底怎样样才能更好的爱你。在我眼里，你是完美的，高贵的，是上天赐给我一生最好的礼物，我真的不想失去你，更不敢去想失去你会是什么样貌，请你最后一次给我改正的机会。

亲爱的老婆，身体现在好多了吗?我给你写这封道歉信的时候，我已经身在他乡了。我真诚的向你道歉，老婆，对不起。或许你能看到我给你的道歉信，或许你根本看不到，可是我相信我们心与心的贴近，你也能感觉到。亲爱的老婆，说实话，我从来没有这样称呼过你，可是今天，我是从内心在这里呼唤你，你能听到吗?昨天早上，我离开家的时候，你没有和我说一句话，我带上门的时候，你可知道，我也在流泪，流进了心里。

春节本来是一个万家团圆的节日，可是节前你突然查出急性肝炎，因被怀疑有传染性，儿子也和你隔离了，虽然我在你身边，可是我看到你和儿子通电话时红红的眼睛，我知道你有多想念从没有离开过你的儿子。病床上你不想让远在千里之外的爸妈为你担心，在电话里强装出欢笑报着平安，我知道你多想告诉你的爸爸妈妈，让他们安慰安慰你，可是你没有，那一刻，你知道我有多爱你。我们两个听着窗外人家燃放的爆竹声，度过了一个没有团圆的除夕夜。

亲爱的老婆，我选择了这样的职业，我知道你是一向支持我的，我也能理解你此时的心情。春节的气氛还没有消退，而我和儿子都不在身边，爸爸妈妈又在千里之外，在病床上的你多需要一些安慰，可是最亲的人一个也不在身边，你不想我走，你也流着泪说不想我走，可是你还是默默的承受了我的离开。在默默中，你选择了坚强。你知道吗，在我的心里，我一直相信你是最坚强的，就是因为你的一个微笑刻在了我的心里。那是在你怀孕的时候，因为儿子脐带绕体，需要剖腹产，就在你要被推进手术室的时候，一向在我心里很娇气的你，却微笑着安慰我说没事的，你的微笑，让我起敬，我所有的担心和顾虑在你的微笑里释然。真的老婆，我那时感觉到了你有多坚强。

亲爱的老婆，我知道你现在埋怨我，可是我相信你还是理解我的，正是你的坚强，一切都会好起来的。我在他乡时刻祈祷你的身体早日康复。

对不起，老婆。。。

我爱你，老婆。。。

我想你，老婆。。。

最最亲爱的老婆：

老婆，和你从认识到相爱，直到走上红地毯，我庆幸。和你的认识是不经意的，这也许就是你说的一点也不浪漫的原因吧。但是我认为这正是上天的美意，是月下老在我们之间建立的一种联系，也许从出生到此刻，我们就就应以这种方式紧密地联系到一齐。

老婆，你说我有很多缺点，我承认。毕竟，我生活的家庭在为人处事、待人接物以及处理问题的种种上存在这样那样的问题，我就是在这样的环境下成长起来的。因此在骨子里面多少渗透了一些不好的做法和习惯，这些甚至在我求学的过程中都没有改掉。

老婆，自从认识了你，我感觉到自我的差距，所以我多次表态我要改，很高兴我真的改了不少，但是离你对我的期盼和要求还有必须的距离，为了不让老婆大人再为我烦恼，我决定，坚决该，立刻改，必须该。

老婆，自从你怀孕后，我心里就像吃了蜜似的，我高兴埃我就要当爸爸了，所以我天天都太陶醉了，所以有些晕头，做了一些让你难受的事情，在那里，老公我真诚的说声对不起。

老婆，你明白吗，在你怀孕的日子里，和你在一齐，抚摸着你日益隆起的肚子，我就很激动。同时看到你一天天感到难受，我也很不是滋味，我好想替你做一些事情，减轻你的痛苦。老婆，在你怀孕的日子里，我真正的见识到你的坚强。挺着大肚子，还得安慰我，照顾我，还得上下班，老婆，难为你了。

感谢老天，在经过了痛苦的分娩后，我们有了一对可爱的小宝宝。而且宝宝继承了我们两个优秀的基因，长得很好看，这一点，从孩子出生到此刻，这些一向是我骄傲的.本钱，我们的孩子，帅!!!

老婆，孩子的到来，我们家也渐渐忙碌了起来，请了阿姨，还把我妈接来照看小孩，一时间各种不愉快的事情随之而来，感谢你的宽容和大度，我代表我们全家感谢你，是你让我没有感到窘迫，是你让我有了温暖的家。

老婆，你明白吗?每一天工作的时候我就想我们的孩子，下了班我就想第一时间看见他们，看见他们甜甜的微笑、尽情地哭闹，还有他们随意的玩耍。所以，我的电脑桌面上是孩子们的合影，就是百天时照的，每当看见他们我就有了工作的激情，工作起来也个性有精力。

老婆，你嫁给了我，还要为柴米油盐以及生活花销犯愁，我心里很对不起你，虽然年轻的我不能带给你优质的生活，但是我相信，随着我知识的积累和工作潜力的提高，我必须会给你和孩子们创造出舒适的生活环境，请相信我，你的信任是我最大的动力。

亲爱的小河：

你好！

在这我想向你道歉。是你们的河水孕育着我们人类，而我们却一直往你身上扔垃圾；把漂白剂倒入水中；废水的管道也通向你……对此，我们真诚地道歉。

为了表示歉意，现在我们都在倡导保护水资源——你瞧，许多人把垃圾从河里捞了出来；工厂不再往河里排放工业废水；河中的漂白剂也在清理……大家还都节约用水，不再浪费水。

我们知道水在慢慢减少，也采取了相对应的措施。这不，大家都懂得循环利用水，比如：洗澡水冲马桶、洗菜水浇花、洗衣水洗手……

另外，科学家还发明了净水器，可以把脏水过滤成干净的水，也发明了很多高科技产品来保护水资源。

小河，对不起，我们知错就改，以后会一直保护你的。

此致

敬礼

龙湖镇强民小学施纯彬

2019年1月20日

Dear Mr Minister,

On behalf of the United States Government, I now outline steps to resolve this issue.

Both President Bush and Secretary of State Powell have expressed their sincere regret over your missing pilot and aircraft. Please convey to the Chinese people and to the family of pilot Wang Wei that we are very sorry for their loss. Although the full picture of what transpired is still unclear, according to our information, our severely crippled aircraft made an emergency landing after following international emergency procedures. We are very sorry the entering of Chinas airspace and the landing did not have verbal clearance, but very pleased the crew landed safely.

We appreciate Chinas efforts to see to the well-being of our crew. In view of the tragic incident and based on my discussions with your representatives, we have agreed to the following actions:

Both sides agree to hold a meeting to discuss the incident. My government understands and expects that our air crew will be permitted to depart China as soon as possible.

The meeting would be April 18, 2001.

The meeting agenda would include discussions of the causes of the incident, possible recommendations whereby such collisions could be avoided in the future, development of a plan for prompt return of the EP-3 aircraft, and other related issues. We acknowledge your governments intention to raise U.S. reconnaissance missions near China in the meeting.

Sincerely

Joseph W. Prueher

老婆大人：

sorry。在这里，我再对你说声对不起。我记得，我对你说过的对不起已经太多太多。你每次都给予我时间让我去改变。但是，我又一次的让你失望了。我不应该欺骗你，如果我再这样下去，我知道如果是女人的话，也会忍受不了，因为你已经忍受了我几年了。

感谢老婆大人的宽宏大量。没有判我死刑。为表感谢，老公从此以后一定要变绝世好男人，领导和团结全国各族男人，始终贯彻老婆的路线方针政策，以老婆开心为中心，坚持爱老婆N项原则，坚持对外保守不开放，对内保鲜并风情依旧，为把我家建设成为幸福，美满，和谐，富裕的社会主义现代化小康家庭而奋斗!要做到坚持每晚都给阿B打个语音电话，问候阿B有没有开心，最后说上一句晚安阿B。如果我再不对老婆好点我就找不到和老婆一模一样并且让我很满意的老婆了，老婆千万不要因我一时糊涂而离我而去。

亲爱的阿B老婆我错了，无论如何我不该欺骗你，我是个大坏蛋，为了家庭的幸福和睦可持续发展你就原谅我这次吧，因为没有我就没有小熊猫，没有小熊猫就没有小小熊猫，那更小的熊猫就不会从天而降，为国家和家庭原谅我吧。我保证再也不犯这样的错误了，为了弥补我的罪过，以后结婚后我给老婆端茶倒水洗衣做饭工资全交家务全干，保证你的心情舒畅保养你的靓丽容颜，保证你开开心心舒舒坦坦，时时刻刻感受到温暖!让你逢人就讲，见人就说：他好，我也好，大家好才是真的好!我的老公真好!

希望阿法官大人能够给我一次重新爱你的机会。希望我能上诉成功。

检讨人：

20__年__月__日

尊敬的客户：

我司新厂自20oo年9月22日投产后，产能较以前有一定幅度的提高。但由于我司目前麻花生产部分工艺是手工操作，全自动生产线设备尚在安装、调试之中，加上产品销售自8月底开始至今是持续销售旺季，因此当前我司产能的增长赶不上全国市场客户销量的大幅度增长，货源供应不能充分满足广大客户的需求，导致贵司货不能按订单足量、按时发出，影响贵司销售，在此我司特向贵司表示深深的歉意!为了解决当前货源供需缺口问题，我司现加大了生产工人招工力度，计划新增添生产线2条，并加紧对全自动生产线设备安装、调试进度，预计不久的将来，我司产能将得到充分的缓解。感谢贵司给予我司的理解和大力支持!顺颂商祺!

此致

敬礼!

20oo年o月o日

亲爱的老师：

从懂事以来，就知道要尊敬师长，尊敬每一个爱我们的人和我们所爱的人，但是偏偏惹您不高兴了，有时候我们上课发言不积极或者其他的一些毛病，并不是我们不知道自己错了，是我们自己心虚，心虚自己根本就不会的答案，或者说是明知道该怎么做却扭不过那股子劲，有时候，当然我是说有时候本来很想积极配合老师，也知道自己怎样做能配合老师，可就是不能付诸于行动，也许是青春期的缘故，大家都有这感觉，但是看到老师很伤心，说实话，我们心里也很难过，不想让事情发展成这样子。所以老师我们今天才会用写信的方式来道歉，老师我们错了，但我们也真的爱您!

老师，这么说不是为我们找借口，回想过去，小学时候我们刚开始踏入学校，好像上课回答问题很轻松，现在不知道怎么了……

老师，您对我们的希望，我们清楚那是因为你爱我们，那种爱是不能用语言轻易就能表达完全的，它是深沉，执着的，以至让您大动肝火生气于我们，这一切都是为了我们好，哪有老师不爱学生的呢，可是偏偏是你深爱着的学生让您生气，失望，一想到这心里老有种瑟瑟的感觉，是内疚，是愧疚，是说也说不出的忏悔……

我深刻地思量，这一切完全是我们的错，甚至应该说根本就是我们太不会珍惜这种爱了。这种心理源自我们的老毛病，总是不能超越自己，打开心结。所以我们下定决心，痛改前非，老师给我们依次机会，这机会就从你不再生气开始，让我们用行动证明给你看，我们需要您的爱，我们一样深深的爱着您!

[给老师的一封道歉信作文

示例：

Dear ____,

I am truly sorry that_______(道歉的原因).

The reason is that ______(介绍原因) Once again, I am sorry for any inconvenience caused. Hope you can accept my apologies and understand my situation.

Yours sincerely

Li Ming

Dear Mother,

Your hard work!

At the moment whether you are in the high temperature machine room in the

hands to mechanically operate the machine; At the moment, whether you have been

too busy to think about me in school; At this moment the midnight bell is about

to strike, whether you are still empty belly, endure the roar of machinery in

busy overtime, I clearly see your swarthy face has a trace of years, sweat beads

gathered into a stream winding down...

Mom, Im afraid Im going to lose sleep tonight because I made an

"unforgivable" mistake. I have slapped myself several times, but the thought of

your frail figure is too much for my conscience to bear. In order to make a

living, you and your father work away from home all the year round. This year,

you were going to accompany me to study. "Sophomore year, key!" I know this is a

decision you and Dad have made after much thought and consideration. Considering

the situation at home, I refused.

I bought you a ticket to go away with tears in my eyes, and very

reluctantly put you on the train, I can clearly see the tears twinkling in your

eyes. Mom, I dont envy others wearing brand clothes, wearing brand jewelry; I

dont envy them having their parents pick them up every day; I dont envy them

eating nutritious breakfast prepared by their parents every day.

Although I can only with boiled water, eating steamed buns, but I know that

my mother gave me love is not lost to anyone. Mother you have been told me to

pay attention to nutrition, improve food, but I learned from the mouth of your

fellow villagers that you drink porridge with pickles every day, today is the

weekend, a week of steamed bread I want to do a la carte; My shoes are broken,

my thumbs are "happy", I want to buy a pair of sneakers at a reduced price;

Mid-term exam is coming soon, I learn not solid enough, want to go to Xinhua

bookstore around. So, I chuang the only two hundred dollars, this is my hard

work, under the pillow has been pressed flat, I know three years when the money

is much, I dont want to old to you for money, and brother next year will rise

the third year.

Walk in the street, those common sneakers also want 30, 50 yuan, later I

still wear old shoes into the Xinhua bookstore, come out, it is dusk, into the

vegetable market, I picked a jin of cabbage, a jin of carrots. This time, I

spent $2.70. But What I never expected, mother, was that when I took the money

that night, it was gone. Two hundred dollars just disappeared, And I broke down,

and it felt like the sky was falling down, and I went crazy and searched

everywhere I went today, but... Mom, Im sorry to you, and dad, when I was going

to tell you, but you called to tell me that you were injured, accidentally cut

by the machine on the hand, you let me how to open my mouth! I didnt have a

night class, I cried, and cried happily on the playground for a whole night.

The pressure on study, the loneliness in life, the condemnation in my

heart, the pain of missing my loved ones, mom, can you understand my mood now?

Mom, I miss you.

Your daughter

尊敬的行管一班同学：

您们好!首先，对于这次院运会报名的事件，请允许我表示由衷的歉意!

由于工作疏忽，在这次院运会过程中做出了一些对您们不尊重的事情，给您们造成了十分不良的影响，这是我的失职。这次事件中，作为体委，我没有做好自己的本分工作，做事不够认真，以致于自己犯下了通知不到位等低级的错误，因此，在此，我向您们致歉!望见谅!并且我会认真检讨自己的行为，吸取教训，往后，我会以身作则，做好以后的工作，不再犯类似的错误。

此致!

Dear Sir。

I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color。 I have acknowledged that my fault has brought you great trouble and unconviniences。 I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you。 I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter。

Best regards

尊敬的单位领导：

在此我就自己当时一时冲动的行为向您提出辞职，让您伤心痛苦，让您倍感苦恼。为此，我决心向您递交这份道歉信，恳求您能够原谅我的冲动与不成熟。

总而言之，我这次冲动提出辞职的行为充分暴露出自己的任性、不成熟、不理智的错误特点。我没有一份踏实、稳妥的工作心态，对于工作上出现的一些问题与压力，不能够很好地面对，以至于产生了烦躁情绪。

正所谓"冲动就是魔鬼"，冲动是愚蠢的，是非常要不得的。

现在，我已经深深地知道错了。为此，我向领导保证：从今往后，我一定要认真做好本职工作，努力为单位贡献力量，为单位创收发展而努力。

此致

敬礼

道歉人：

20oo年o月o日

i am writing this letter to express my apology that ______________.i feel terribly sorry about this. once again, i am very sorry for any inconvenience caused. i will be really appreciated if you can accept my apologies and understand my situation.

yours sincerely

_________ 亲爱的_____，(对方姓名)我写这封信以表达我的道歉______________(道歉原因)。对此我深感抱歉。我再次对给您造成的任何不便深感歉意，希望您能理解我的处境并接受我的道歉。 谨启 _________(自己姓名)

Dear Mother,

Im really sorry about tonight. It was more than nine o clock in the

evening. I still went to my friends house and got to eleven o clock

I knew something big had happened, so I went over and sat down. My mother

cried and scolded me, saying that I had to go out so late and called all the

people I knew on my mobile phone. I was ashamed and I knew I was wrong, but my

mother asked me to tell me where I had gone and tell her the name of that person

and the method of communication

But I dont want to, because now young people dont like their parents to

worry about them, more dont like their friends to worry about me. I know my

mother is worried about me, but I hope you can put your heart at ease with me

because I have grown up.

I have the ability to distinguish the good and bad things and practices,

but in the eyes of parents, I am always a child mother scold me while crying,

eyes red and tears, my heart is so painful, I really know that I was wrong,

should not let my mother worry.

Mom, dont worry about me any more. I have grown up and have my own

privacy. I hope you can respect me.

Dear mom and dad:

In the last night, I and you had a quarrel. Now I know yourself wrong, in

this specially apologize to you. I know that I sometimes is very capricious, but

Ill certainly be correct. Look at my future performance. Ill work harder you

back

亲爱的爸爸妈妈：

在昨天晚上,我和你们大吵了一架.现在我认识自己错了,在此特地向你们道歉.我知道我有时是很任性,但是我以后一定会改正.请看我以后的表现.我会更加努力回报你们

Mr. Ulrich Niemann.

Director

People-People Exchange Co.

Dear Sir or Madam: Friday 22nd September

Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.

Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.

I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.

It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.

We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.

My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.

Regards

Alfred Zhuang

Front Office Manager