服务行业道歉短信大全(实用19篇)

Dear Friends,

Please accept my sincere apology for the inconvenience that I caused you by

adding the extra visiting without your permission.

I had no intention of intruding on your personal life. In China, arranging

interesting leisure activities for visitors is a common way to show welcome.

However, as your receptionist, I should have realized that you are inclined to

regard your private time as an inviolable treasure and hate to be harassed by

unplanned matters.

Im really sorry that I didnt check with you before making such

incomsiderate arrangement .All I can say is that it wont happen again.

Sincerely,

LiLi

亲爱的黄河母亲：

您好！我是华侨实验学校五年级二班的一名小学生。自从学了第二单元水以后，我知道了水是生命的源泉，水在我们的生活中必不可少。人可以几十天不吃饭，但是人不喝水一个星期也活不成，水维持了我们的生命。如果没有水，人类就无法生存。如果没有水，我们就再也见不到活泼可爱的小动物们。如果没有水，我们就再也见不到那万紫千红的花儿。如果没有水，那美丽的自然风光去哪儿寻？而你，是我们的母亲河，你养育了我们，我们却不珍惜你，做出了那么多污染你的事情，在此，我要充满歉意地向你道一声：“对不起！”

现在造成你“生病”的原因可多了!许多人把工业垃圾和生活垃圾扔进你的体内，那些游艇在你身上游来游去，把客人的排泄物排到你的体内，行人还将喝剩的饮料瓶、垃圾袋扔到你的体内，使你的水质受到了影响，变得污浊不堪。我要再次郑重的向你道一声“对不起！”

从今以后，我们要呼吁大家，不要再往你的体内扔废品了，我们要保护好我们的母亲河，如果大家想要一个清澈的、美丽的母亲河，就不要图省力气，省时间而去污染您。您放心好了，以后的您，绝不会是如今的您了。而是清澈又美丽的您。 最后，我要祝我们的母亲河——黄河身体内不再有垃圾，不再有废水，祝母亲河越来越清澈，越来越受欢迎。

兰州市xxxx

XX年11月26日

[给黄河母亲的一封道歉信400字作文

Dear Anne，

Thank you for your invitation to dinner at your home tomorrow evening。 Unfortunately， it is much to my regret that I cannot join you and your family， because I will be fully occupied then for an important exam ing the day after tomorrow。 I feel terribly sorry for missing the chance of such a happy get-together， and I hope that all of you enjoy a good time。 Is it possible for you and me to have a private meeting afterward? If so， please dont hesitate to drop me a line about your preferable date。 I do long for a pleasant chat with you。

Please allow me to say sorry again。

Regards，

Li Ming

亲爱的安：

感谢你邀请我于明日晚上与你和你的家人共进午餐。但是，我十分遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我期望你们能度过一个愉快的时光。对了，在我考试后我们能够见一面么?如果能够的话请随

时给我打电话，我十分期盼能和你愉快地聊天。

请允许我再一次致歉。

您真诚的，

李明

oo：

你好!说起上午的事让我觉得真有点难以启齿。事实上，第一节英语课后，我本想照常把作业本抱到办公室里，就与伙伴们玩耍去。可没想到就在准备把屋门关上的那一刹那，也不知哪里来的一个鬼主意突然从我的大脑里蹦了出来：趁你没出来，把门反锁上，反正就你一个人!于是，我鬼使神差地把屋门拉锁从门外给拉上了。其实，我只是想逗你玩玩，给你开个玩笑，并没有任何报复或是使坏的恶意。但是事情的错误仍在继续，我没有及时纠正自己的过错。因为急于给老师送东西的我竟把这件事彻底“忘”光了!我在操场上痛快地大玩了一通，直到上课铃敲响。上课了，校园里静悄悄的。数学老师开始讲解这堂课的内容，我认真地听着。不过，今天老师似乎不在状态，怎么总往窗外望去?正当我百思不得其解时，老师突然急匆匆地小跑出去，像是发生了什么急事!可恨的是，这个时候我仍然没有想起还被关在屋子里的你……幸亏一个老师听到你的哭喊声，及时把你解救出来。望着满脸泪水的你，看着一堂课你都在哭泣的背影，我才真正地认识到：我错了!真希望时光可以倒流，真希望这件事没有发生，真希望你能原谅我!

此致

敬礼!

20oo年o月o日

dear tom,

how is everything going with you? im terribly sorry that i’m not able to go to your birthday party this saturday afternoon. i’m in beijing now because my mother is seriously ill and will have an operation here. she is in bad need of my care these days, so i?m staying here to take care of her in the hospital. i wish you a happy birthday and hope everything will go well with the party. by the way, i have sent you the latest cd of zhang jie. i hope you?ll like this birthday i?m looking forward to seeing you soon.

yours,

wang tao

陌生的小姑娘：

你好!

虽然我们素不相识，可你还记得一年前的夏天吗?我对那件事深感抱歉!

那年夏天，我回到乡下，在那里悠闲地度假、玩耍。一天，我坐在那棵枝繁叶茂的大树下休息，手中抓着一片冰甜的西瓜。啃完那多汁鲜甜的瓜瓤，我随手一扬，瓜皮不知被我抛往了何处。

这时，你举着根冰棍，一边舔着，一边蹦跳着向这里走来。你身着一条雪白的裙子，裙角还绣着一只飘飘欲飞的黄色蝴蝶，可爱极了。而最吸引我注意的，是你小脸上洋溢的灿烂的笑容，它让我的心也随之快乐起来。似乎就在一瞬间，这快乐终止了。不知怎么回事，突然间，只见你脚下一滑，身体向后仰倒，还没等反应过来，“砰”的一声，你已屁股着地，重重地跌倒在地。再一看你，手中的冰棍早已飞了出去，碎成了几块;而你脸上的笑容也随之消失了，取而代之的是一副痛苦不堪的神情;你的胳膊肘也在慌乱中磕破，而那条洁白的裙子也被污水染成了灰色，上面的蝴蝶飞天梦也因此破碎。你强撑着站起来，含着泪，一瘸一拐地渐渐走远……而我在一旁，忍不住掩嘴偷笑。

好端端的怎么会摔跤呢?好奇一下子占据了我的心房，我走上前去，在你摔倒的地方，发现了一块被踩过的新鲜的西瓜皮——这是我刚才随手扔掉的西瓜皮!害你摔倒的罪魁祸首竞是它!哦，不，应该是我!抬眼望着你远去的身影，我的内心不禁充满了内疚、后悔、惭愧……

我自责，恨我的不良习惯，恨，自己的懒惰!世上若有后悔药卖，我一定会买上一大把一口吞下。要是时光能倒流，我一定会多走几步路，将瓜皮扔到不远处的垃圾箱里，避免悲剧的发生;要是时光能倒流，我一定会在你狼狈的时候亲手扶你起来，亲口对你说声“对不起”，而不是袖手旁观……可是，生活中没有假设，我只有任后悔吞噬着我的心，让悔恨充满我的大脑。

时间过去这么久，这件事非但没有淡忘，反而如一根刺，在我的心底越扎越深。我不知道你姓什名谁，也不知道你家住何处，所以只能把这句最真诚的话藏在了心底，希望有一天能亲口对你说声“对不起”。不知你是否能够看到这封永远也无法邮寄的信，也不知你能否接受我的道歉，更不知你是否能原谅我……但是，无论如何，我一定要在这里对你真诚地说：“对不起!”

祝你笑容常在!

一个满心愧疚的大哥哥

2015年8月2日

Dear Mother,

Hello!

I now apologize to you, last Thursday, I test deduction of nearly 30

points, I think: oh, home will be hit by my mother! If you put it in the bag and

dont take it out, you will be sure to turn it out! Well, play it by ear! Back

home, When I eat bananas, my mother from my schoolbag out of the test roll, a

look, suddenly changed face. I saw that the situation was not good, so I fled to

my room, my mother pursued, also entered my room. Mother shouted: "Come here!!"

I had to obediently past, say that time, the dragon 18 first five has been

pulled out of my ass, suddenly a burst of pain through my whole body. When the

second palm came, My instinct with the hand to block, block, but my mother went

to take a coat hanger, I think: over, mother to hair biao!" Mother like the

arrow from the string rushed over, and then a burst of violence, while playing

cursing: "Play! Play! Play! You play in a day! ..." When my mother played, my

mother also cried, and then, my mother ignored me for a whole day.

Mom, Sorry, I will study hard in the future, no longer put all my mind to

play, no longer let you worry about. I look at the "mom and dad is not my

servant" and "never read for teachers and parents after understand your good

intention, I know, playing on my body, pain in your heart, the main character of

the two books, after come back to poor rural changed a lot, is treated as a

prince before, record is 25th, now he was a modest, sensible child, learning in

the top 11. I want to learn from him. Mom, I wont let you down! Surely not!

尊敬的行管一班同学：

您们好!首先，对于这次院运会报名的事件，请允许我表示由衷的歉意!

由于工作疏忽，在这次院运会过程中做出了一些对您们不尊重的事情，给您们造成了十分不良的影响，这是我的失职。这次事件中，作为体委，我没有做好自己的本分工作，做事不够认真，以致于自己犯下了通知不到位等低级的错误，因此，在此，我向您们致歉!望见谅!并且我会认真检讨自己的行为，吸取教训，往后，我会以身作则，做好以后的工作，不再犯类似的错误。

此致!

Dear customer,

I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.

A few days ago you went to our hotel.When you got there,our waiters didnt help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done .

The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere. Thank you again.

外婆说，要大笑、要做梦、要与众不同。人生是一场伟大的冒险。

每个人的心里都住着一位超级英雄又或者是曾经住过，而外婆则是爱莎心里与众不同的超级英雄。外婆是个天才，虽然在世人眼里她更像个“怪人”，“疯子”，但那也许是天才的代名词吧，毕竟天才与众不同嘛。不过话说回来：救人性命和把人逼疯都是外婆的超能力，这让她有点儿像是个“精神失调”的超级英雄。但这个活泼过头，四处闯祸的外婆却是爱莎唯一的朋友。不管发生什么，外婆都会无条件站在爱莎这边，为她可以放弃全世界，去跟全世界拼命，与全世界为敌。

外婆爱笑。她的眉梢扬起，笑眼仿佛托起了整个世界，额头上浅浅的沟壑，流淌着厚重的历史长河。外婆喜欢给爱莎讲童话故事，熠熠的光晕剪出她的侧影。能感受到她的肃穆与沉醉，宛如那一刹，世间就只剩她和她的童话，只剩那由时光来牵线的心灵的交汇。外婆目光回旋，将爱莎揽入怀中，宠爱的眼神化作一滩清水，环成一个温柔乡，笑容在她眼角绽成花朵。外婆爱笑，准确来说，外婆会在任何情况大笑，不管是好的还是坏的，因为笑是一切强大力量的载体。

有人说，人生只有三天：昨天，今天和明天。昨天已成为无法追回的过往，明天又还是未知数，而能将它们联系在一起，让它们都具有意义的，就是今天。所以，要学会笑对人生。南非前总统曼德拉说过，生命中最伟大的光辉不在于永不坠落，而在于坠落之后总能再度升起。没有勇气面对现实的人怎么可能再度升起?不能学会笑对人生的人怎会抑制坠落的趋势?

外婆爱疯。她会埋伏在雪地里吓唬邻居，半夜从医院溜出来带爱莎翻进动物园，用彩弹枪射击推销员……她几乎得罪过她所有的邻居，但对于爱莎，她却像是世界上最柔情之人。所以爱莎爱她，包括她的疯，她的一切。

其实，疯也是人生的一种态度，有时疯疯癫癫也未尝不可。对于那些不想听的，不想看的亦或是不想面对的事情，装疯卖傻也是一种不错的选择。遇到不顺心的事，就用好料盖过去。

外婆爱做梦。外婆总喜欢去不眠大陆的密阿玛斯，和爱莎一起，随心所欲。氤氲的雾气凝住，有泛着柔光的月曛打着旋儿。最后几秒钟，迷雾袭来，模糊了意识与感知的边界。骑着云兽，穿过色彩斑斓的天光和轻柔的微风，徜徉于不眠大陆梦幻的长卷中，陶醉于童话甜美的意境间。

我曾经也喜欢做梦，在梦里，我就是心灵的女王。而我现在却爱上了脚踏实地的感觉，梦毕竟是虚幻的，是心灵的避风港。当一切落幕，还是要回归现实。

我们的生命就如同烂漫的花朵，无法选择出身，无法挑选背景，但我们可以选择面对，可以选择微笑，可以通过努力向世界证明自己来过，留下自己的痕迹，可以让自己像花朵一样绽放。

每个人都是与众不同的。我们无法选择自己，但可以选择生活。只要我们不怨天尤人、自暴自弃，只要我们足够勇敢、乐观积极，只要像花朵一样努力开放，我们就不会辜负作为一个人的尊严和权利。

亲爱的老婆：

当你看见这封检讨书时，已经证明我彻底的绝望了，这是一封与上次不同的信，此时此刻的我不再有心情开玩笑，笑也笑不出，哭也哭不了，泪水在心的位置滴落，而心早已经被挖空，我爱你，但是我做错了，是啊，你总是说我做错事，可是，那又是为了谁呢。

老婆，对不起，不该在你生病的时候和你说分说，但是，我真的不想你变成一个不守诺言的人，没错，你是生病了，如果提前说，我不会怪你的，但是你为什么要坚持来呢，万一真的出事了，你可知道，我会比现在更恨自己，更痛苦，现在至少还能在某个地方看上你一眼就走。

老婆，对不起，不该在你生病的时候丢下你，但是，站在地铁里的时候，我千方百计的想要握住你的手，你又是如何对我，我真的是没有办法啊，我是错的很厉害，但是我也想在你的身边啊，你的一步范围内可曾让我站过。

老婆，对不起，项链是我扯断的，但是在扯断的同时，你可知道我的心比你痛得更多，那时的我不是在扯断项链，而是在扯断我们之间的感情，心在滴血，心中痛。

老婆，对不起，我真的没有办法忘记你，今天在回家的路上，我失魂落魄的坐上车，脑中一片空白，当我醒来时，第一个想见的还是你，你是我生命中的全部，你走了，我的生命也该走了，我一直认为，为了你要赚钱，可是，现在才发现，我很傻，失去了你，就算拥有一切又有什么用呢，曾经在我心中有个心结，就是那个女孩的那件事，我一直认为，我应该不让任何事情发生才对，但是，我错了，我现在才明白，我的心结是，当任何事情都发生的时候，我应该怎么挽回你的心，我真的错了。

也许是我太不懂事，

也许是过于粗心大意，

可我依然期待你的谅解和呵护!

那真的是件很幸福的事。

你很生气了，

我心痛的无法呼吸!

酿成了大错，

但是还是希望你能原谅!

我答应你在你不高兴的时候哄你开心，

原谅我这一次 也是最后一次

好吗?

宝贝，看不到你的信息，

听不到你的声音，如此的宁静。

我的心在流泪，我不能缺少你，

因你已是我的一部分!

因为我的一时冲动，

令我作出了一生中最后悔的一件事。

现在，我很想很想跟你说声：对不起!

我真的很怕失去你，

因为我太爱你了!

Hi Miss Liu(男的用Mr)

I am writing to express my sorry for the breaking of an appointment. We

were agreed that I will go to your office to discuss my homework on ten oclock

Monday morning, but I was busy with something else which is important for me. I

am so sorry for did not inform you about it.

Best regards

给闺蜜的道歉信:

亲爱的，为了表达我对你的歉意，我特地出门给你买个道歉的礼物，结果从所有东西中我第一眼就看中了这个，可东爱西最新推出的一款护手霜o()o~~。你看这个叫做手机手蜜的护手霜的包装超级卡哇伊咧(^)喵，这三款分别是萌女系樱桃手蜜，小清新柚子手蜜和森女系绿茶手蜜。你喜欢清新自然，就送你绿茶手蜜和柚子手蜜吧。再加上它还有一个不干不腻的特点，特别适合你这种经常手部肌肤容易干燥的女生哦(x^__^x)嘻嘻。

而我就用这个粉粉的樱桃手蜜，这样我的油爪子再也不会在你手机上留下油脂印啦(^o^)/!你之前总是不爱用护手霜，总说这个太油皮肤不吸收，那个太腻弄的手上滑滑的好不舒服，现在不用怕啦!有了可东爱西的手机手蜜，它不干不腻，手机不花的特点实在太适合我们用了，再加上它们从保湿，滋润，养护，嫩滑，亮白，弹性，光泽这7个方面全方位保护我们的双手，而且价格一点也不贵，只要用过一次，你就一定会爱上它o(≧v≦)o~~好棒!收到礼物之后，就不要再生气了~~生气就不漂亮了~我可爱的颜颜?

此致

敬礼!

oo

20oo

示例：

Dear ____,

I am truly sorry that_______(道歉的原因).

The reason is that ______(介绍原因) Once again, I am sorry for any inconvenience caused. Hope you can accept my apologies and understand my situation.

Yours sincerely

Li Ming

Dear Mother,

Im really sorry about tonight. It was more than nine o clock in the

evening. I still went to my friends house and got to eleven o clock

I knew something big had happened, so I went over and sat down. My mother

cried and scolded me, saying that I had to go out so late and called all the

people I knew on my mobile phone. I was ashamed and I knew I was wrong, but my

mother asked me to tell me where I had gone and tell her the name of that person

and the method of communication

But I dont want to, because now young people dont like their parents to

worry about them, more dont like their friends to worry about me. I know my

mother is worried about me, but I hope you can put your heart at ease with me

because I have grown up.

I have the ability to distinguish the good and bad things and practices,

but in the eyes of parents, I am always a child mother scold me while crying,

eyes red and tears, my heart is so painful, I really know that I was wrong,

should not let my mother worry.

Mom, dont worry about me any more. I have grown up and have my own

privacy. I hope you can respect me.

爱的莹莹：

对不起，我错了，那天在圣豪买衣服我不应该对你发火，不应该忽略你的想法，看到你哭着回家，我心里整的很难受，这是一生中第一次感受到心如刀绞的感觉，可很多事情总是后知后觉，是经历这一切我才明白你对我有多重要!

以前，我不知天高地厚的牵着你的手，以为就这样，我们便能一起走过人生的漫漫长路。可因为我的无知我的自私让你受了这么多委屈，特向你道歉：对不起，我没有照顾好你，也谢谢你之前对我的包容，请你原谅!你受的伤我想用一辈子还，虽然现在我还没什么大作为，但请你给我证明自己的时间!

在这段时间，承载无尽的思念，只为与你重逢。虽多少夜晚呆守窗台，只为从风中感受你的存在。我真的很珍惜和你在一起的点点滴滴，爱你让我不能失去你，歉疚让我不能静下心，请你给我个机会，让我照顾你一辈子，直到心脏停止跳动的那一刻!

莹莹请别不理我好吗?如果你原谅我，5月11日，晚上7点，我在我们第一次见面的新区广场喷泉那等你。不见不散!

莹莹，对不起，我错了!

给我个机会!

原谅我吧!

爱你的赵刚

2016年5月9日

Dear John,

I am eagerly looking forward to your visit to our city. After all these

years of writing to each other, I can not wait to see you. However, I regret to

inform you that I will not be able to meet you at the airport on time.

The reason is that your flight will arrive early in the morning, and the

earliest I can reach the airport will be about an hour after you land. Will you

please wait for me in the arrival lounge? You can have breakfast while you

wait.

By the way, as we have never met I must tell you home to identify me: I am

of 165cm tall and have a long hair. In addition, I will wear a white skirt and

carry a China Daily at hand.

Hope we can meet soon.

Sincerely yours,

Alice

Dear Ashley,

Please accept my deepest apologies for my mistake in regard to leaking customer information to people from the other department.

It was not my intention to create such an awkward and embarrassing situation for our department.

If there was any good that came out of this unfortunate experience, it is that I have grown and learned alternative approaches to these situations.

Please feel free to let me of your thoughts and concerns over this matter. You can reach me at email.

Sincerely,

Jim

Dear Mr Minister,

On behalf of the United States Government, I now outline steps to resolve this issue.

Both President Bush and Secretary of State Powell have expressed their sincere regret over your missing pilot and aircraft. Please convey to the Chinese people and to the family of pilot Wang Wei that we are very sorry for their loss. Although the full picture of what transpired is still unclear, according to our information, our severely crippled aircraft made an emergency landing after following international emergency procedures. We are very sorry the entering of Chinas airspace and the landing did not have verbal clearance, but very pleased the crew landed safely.

We appreciate Chinas efforts to see to the well-being of our crew. In view of the tragic incident and based on my discussions with your representatives, we have agreed to the following actions:

Both sides agree to hold a meeting to discuss the incident. My government understands and expects that our air crew will be permitted to depart China as soon as possible.

The meeting would be April 18, 2001.

The meeting agenda would include discussions of the causes of the incident, possible recommendations whereby such collisions could be avoided in the future, development of a plan for prompt return of the EP-3 aircraft, and other related issues. We acknowledge your governments intention to raise U.S. reconnaissance missions near China in the meeting.

Sincerely

Joseph W. Prueher