道歉信作文19篇

dear kate:

excuse me for my long delaying in returning to you your robinson crusoe

which i read through with great interest. i had finished reading the book and

was about to return it when my cousin came to see me. never having seen the

book, she was so interested in it that i had to retain it longer. however, i

hope that in view of the additional delight thus afforded by your book, you will

overlook my negligence in not returning it sooner.

thanking you again for the loan.

sincerely yours,

tom

金子涵

尊敬的黄老师：

您好！

现在已经是凌晨一两点了，我特意给您写这封悔过信。

黄老师，对不起！“写给海的女儿”的这篇作文不是我写的，是书上抄的。我被妈妈批评，还打了一顿，现在特别后悔。我不应该骗黄老师您和妈妈，明知道会让作文水平下降却不管，这样对您们不尊重，甚至会让您对我失去信心。我却把这样的后果抛之脑后，我不会原谅我自己，真是“早知今日，何必当初”。

黄老师，我欺骗了您。您本来对我抱有期望，现在您一定对我很失望吧。

刚抄的时候，我的心忐忑不安，生怕别人知道，我还把门反锁，不让别人知道。我偷偷地拿作文书抄了一遍，我交给妈妈发给您。妈妈最终还是发现了。我终于知道，骗得了一时骗不了一世。妈妈让我给您写这封悔过信，我真心诚意地向您道歉——对不起。

我一定要谨记妈妈的教导，做人要诚实，诚实是人的基石。我再也不干这种事。我以后写作文都会尽自己的能力写，不再抄写别人的作文，哪怕写得不好也要自己写。

最后祝您身体健康，万事如意！

您的学生：金子涵

2019年3月8日

Dear Mother,

Im really sorry about tonight. It was more than nine o clock in the

evening. I still went to my friends house and got to eleven o clock

I knew something big had happened, so I went over and sat down. My mother

cried and scolded me, saying that I had to go out so late and called all the

people I knew on my mobile phone. I was ashamed and I knew I was wrong, but my

mother asked me to tell me where I had gone and tell her the name of that person

and the method of communication

But I dont want to, because now young people dont like their parents to

worry about them, more dont like their friends to worry about me. I know my

mother is worried about me, but I hope you can put your heart at ease with me

because I have grown up.

I have the ability to distinguish the good and bad things and practices,

but in the eyes of parents, I am always a child mother scold me while crying,

eyes red and tears, my heart is so painful, I really know that I was wrong,

should not let my mother worry.

Mom, dont worry about me any more. I have grown up and have my own

privacy. I hope you can respect me.

Dear Anne,

Thank you for your invitation to dinner at your home tomorrow evening.

Unfortunately, it is much to my regret that I cannot join you and your family,

because I will be fully occupied then for an important exam coming the day after

tomorrow. I feel terribly sorry for missing the chance of such a happy

get-together, and I hope that all of you enjoy a good time. Is it possible for

you and me to have a private meeting afterward? If so, please dont hesitate to

drop me a line about your preferable date. I do long for a pleasant chat with

you.

Please allow me to say sorry again.

Regards,

Li Ming

尊敬的ooo：

您好!

首先十分感谢您入住ooo酒店，同时我们也对(早上/时间日期)发生的事情感到万分地抱歉!

我已经和当事的员工进行了谈话，该名员工也深深地对自己的行为为您带来的不快感到抱歉，在此，我代表酒店管理层向您郑重地致以深切的歉意!由于本酒店员工的错误行为，使您有了非常不愉快的入住经历。

我诚恳地希望您相信，我们绝对不允许员工如此对待像您这样尊贵的客人。由于不想打扰您的工作/休息，我还是想送上我们精心准备的(礼物/水果和红酒)，附上这封致歉信到您的房间。当然，如果在您方便的时候，我非常希望能当面对您表达歉意。

如果您需要任何协助，请您随时直接与我联系。我的分机号：oooo。邮箱地址：azuowenazuowenazuowenazuoweno.

此致，

敬礼!

署名

日期

Dear ___________，

I am truly sorrythat_____________________（道歉的原因）Thereason is that ______________（介绍原因）Once again，I am sorry for anyinconvenience caused. Hope you can accept my apologies andunderstand my situation.

Yours sincerely，

Li Ming

Dear Mother

Your hard work!

In this letter I want to apologize to you!

In the past 13 years, whenever I fell on the road of growth, you will

patiently put me right, so that I thrive.

When I make you angry, you criticize me, My heart is not very taste, but I

know, that is your love for me! Sorry, mom! I wont offend you again!

When I saw the picture you held when I was a child, the lamp of happiness

in my heart was lit up by you! Mom! I am so happy!

When My exam results were very poor, you were not like other parents,

beating and scolding, but encouraged me, believe that I can do well in the exam!

Teach me to correct the wrong questions, teach me how to do these questions, let

me copy the wrong questions again, firmly in mind, because of your encouragement

and help, I will have todays achievement!

Mom, youve got a few more wrinkles on your face! Because we are too

naughty! Sorry, mom! Please rest assured, the daughter will be obedient!

Mother, you are beautiful when you smile, your smile is so kind; Your smile

is so kind; Your smile is so happy!

Mom, I love you! You gave me happiness, you gave me youth. Now you are old,

I will gradually grow up, with my efforts to give you happiness!

When you this tree fell yellow leaves, I this small tree is growing! When

you this flower faded, I this flower is in bud!

I will turn your yellow leaves into green leaves! Will let your withered

flower into a delicate bud

I wish you a

In good health! Forever beautiful!

Dear John,

I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time.

The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait.

By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.

Hope we can meet soon.

Sincerely yours,

Alice

Dear mom and dad:

In the last night, I and you had a quarrel. Now I know yourself wrong, in

this specially apologize to you. I know that I sometimes is very capricious, but

Ill certainly be correct. Look at my future performance. Ill work harder you

back

亲爱的爸爸妈妈：

在昨天晚上,我和你们大吵了一架.现在我认识自己错了,在此特地向你们道歉.我知道我有时是很任性,但是我以后一定会改正.请看我以后的表现.我会更加努力回报你们

亲爱的小河：

你好，你还记得我吗？我就是上次郊游时把汉堡包的包装纸扔在你身上的那一个小女孩。如今，我在学校学习了关于水的知识，懂得了世界上水资源匮乏，想起那天对你所做的事，我后悔莫及。所以，今天我真诚地向你道歉，希望你能原谅我的过错。

上周二，学校组织我们五年级的学生出去郊游。你婀娜多姿的身体像一条美丽的飘带。我和同学们兴致勃勃地一起去划船。兴尽之后，我们的肚子饿得咕咕叫。我从包里拿出我最爱吃的汉堡包，狼吞虎咽地吃起来，随手将包装纸直接扔在了你的身上。我后悔当初随手乱扔垃圾，后悔没有及时改正错误，将我扔下的垃圾捡回来，放进垃圾箱里。

我想起我家门前也有一条小河，它本来也是清澈见底的。可是自从人们开始往河里乱扔垃圾后，小河就越来越脏了。值得高兴的是，村民们也意识到保护环境的重要性，开始动用多方面的力量整治小河和周边环境。我真希望小河能早点恢复往日的风采。

我也行动起来了，动手做了一个木板，在上面写上“让鱼儿有个美好的家”几个字，把它立在了你的身边，让它陪伴着你。

王钰涵

2019年8月7日

Dear Mother,

Your hard work!

At the moment whether you are in the high temperature machine room in the

hands to mechanically operate the machine; At the moment, whether you have been

too busy to think about me in school; At this moment the midnight bell is about

to strike, whether you are still empty belly, endure the roar of machinery in

busy overtime, I clearly see your swarthy face has a trace of years, sweat beads

gathered into a stream winding down...

Mom, Im afraid Im going to lose sleep tonight because I made an

"unforgivable" mistake. I have slapped myself several times, but the thought of

your frail figure is too much for my conscience to bear. In order to make a

living, you and your father work away from home all the year round. This year,

you were going to accompany me to study. "Sophomore year, key!" I know this is a

decision you and Dad have made after much thought and consideration. Considering

the situation at home, I refused.

I bought you a ticket to go away with tears in my eyes, and very

reluctantly put you on the train, I can clearly see the tears twinkling in your

eyes. Mom, I dont envy others wearing brand clothes, wearing brand jewelry; I

dont envy them having their parents pick them up every day; I dont envy them

eating nutritious breakfast prepared by their parents every day.

Although I can only with boiled water, eating steamed buns, but I know that

my mother gave me love is not lost to anyone. Mother you have been told me to

pay attention to nutrition, improve food, but I learned from the mouth of your

fellow villagers that you drink porridge with pickles every day, today is the

weekend, a week of steamed bread I want to do a la carte; My shoes are broken,

my thumbs are "happy", I want to buy a pair of sneakers at a reduced price;

Mid-term exam is coming soon, I learn not solid enough, want to go to Xinhua

bookstore around. So, I chuang the only two hundred dollars, this is my hard

work, under the pillow has been pressed flat, I know three years when the money

is much, I dont want to old to you for money, and brother next year will rise

the third year.

Walk in the street, those common sneakers also want 30, 50 yuan, later I

still wear old shoes into the Xinhua bookstore, come out, it is dusk, into the

vegetable market, I picked a jin of cabbage, a jin of carrots. This time, I

spent $2.70. But What I never expected, mother, was that when I took the money

that night, it was gone. Two hundred dollars just disappeared, And I broke down,

and it felt like the sky was falling down, and I went crazy and searched

everywhere I went today, but... Mom, Im sorry to you, and dad, when I was going

to tell you, but you called to tell me that you were injured, accidentally cut

by the machine on the hand, you let me how to open my mouth! I didnt have a

night class, I cried, and cried happily on the playground for a whole night.

The pressure on study, the loneliness in life, the condemnation in my

heart, the pain of missing my loved ones, mom, can you understand my mood now?

Mom, I miss you.

Your daughter

妈妈：

至少有十二年没有给您写信了。没想到在您儿子上班后的第三年竟然为了这样的一件事情给您写信。

您可曾知道今天晚上我接了爸爸打来的电话后的心情吗？没想到为了这样的一点事励志演讲情您竟然生儿子的气，而且闹得整个家庭不宁。

我上周六给您打电话，您说您手机快停机了，我说妈妈，我过几天给您交电手机费。尽管您说不用，但是我还是要坚持说过几天我给您交费。其实，这事儿儿子是有过错，没有马上为您交手机费。当天上午我们刚刚监考完一场语文，下午没有监考，于是我就陪着你的儿媳妇去逛街。真的，路上有好多家移动营业厅，但我就是没有停下来。不是有意的，而是儿子真的忘记了，真的忘记了为您缴费。可能是太久没有出来的缘故，从正月十五开始到上周六我们一直没有出来过，因为天气不好，总是下雨，而且最主要的是我们没有太多的时间。其实，您也知道您儿子的工作忙。您儿子今年第一次带毕业班，带了两个班的语文课，一个班主任。您儿媳妇带了两个班的英语课。最主要的是您儿媳妇已经有四个月的身孕，这些您老人家都知道啊。由于还有80天的时间就要高考了，而我们学校在第二次模拟考试中没有考好，您儿子所教的班级在这次考试中只是考了个中等，这次考得差的班级，班主任和任课老师都要写检讨，校长要亲自开你这个班的老师座谈会。您的儿子是刚参加工作的年轻人，对于这份工作，我还是蛮看重的。您也曾教育儿子一定要有出息，您的儿子也正是朝着这个方面努力啊。我这么拼命的工作不也就是想替您争口气吗？

刚才已经提到您儿媳妇已经有四个月的身孕，所以，现在她是咱们家的重点保护对象。在我工作这个家中，只有我们两个人生活，家里的一切都交给了我。我一天不买菜，一天就没有菜吃。每天中午无论我什么时候回家，家里总是我要做饭，每天晚上无论我什么时间回家，晚饭还是我要做。无论您儿子有多么的累，锅碗总是您儿子来刷，妈妈，儿子好累。

工作上的压力，压得儿子有些喘不过气来。真的，每天早晨六点半就要到班级守着学生晨读，我带语文课，周一三五还要有语文的早读，还要求坐班，中间还要守着学生上9：50到10：20 的小自习，一般来说从早晨六点半上班到中午十一点才能下班回家。有时候我还有第四节课，回到家就是十二点整。可是依然默默的承受。中午吃过午饭后，一点左右儿子就要到班级守着学生午休。下午还要求坐班，当然了，还有下午的课，儿子依然要上。

有时放学回家就是5：35了，在六点多点就要到班级守着学生晚练，还有夜自习，夜晚回到家就是11：00多了，妈妈，儿子好累。

妈妈，我很自私的想，多想不长大啊，因为小的时候有您来照顾我，吃穿用我都不用发愁。没想到长大原来有这么多的烦恼，这么大的压力。生活中很多的事情都要我一个人来承担，所有的风风雨雨都要落在我一个人的肩上了，妈妈呀，我最爱的妈妈，儿子也在长大，儿子正在承担着社会和学校家庭给予我的责任，但是儿子毕竟还是儿子，您的儿子毕竟只搞笑的句子有27岁，27的我怎么感觉到还是个孩子，尽管我已成家，为人夫，即将为人父，但是我稚嫩的双肩承担的压力总是那么的大，妈妈，儿子，真的好累好累。

妈妈，您的儿子是个男子汉，这些个话语，他怎么可能去跟别人讲呢？就算您的儿媳妇她有时也是体会不到您儿子的压力的。妈妈，我多想坐下来，坐在您的身边去和您愉快的谈心，多想让您听听儿子的烦心事儿，多想让您也来分享儿子的一点点成绩，可是，儿子总是太忙，春节回家也只是吃个年饭，又要忙着走亲戚拜年，哪有什么时间坐下来好好和您谈谈呢？妈妈，我的好妈妈，您的儿子多少次都在梦中和您聊天谈心，您的儿子和您是最谈得来的呀，我记得小的时候我在您身边的时候，可是什么事情都告诉您的呀。记得初二的时候，有一个女孩子给您的儿子写了情书和给了照片，您的儿子就把别人写情书的事情都告诉了您，后来呀，还是您帮出的主意回绝了这门“好事儿”，还有好多的事情儿子都愿意和您分享，哎，妈妈，随着时间的慢慢流逝，您的儿子也在慢慢长大。由最初的在您身边，到后来在新乡上大学，后来又在信阳上大学，到现在的工作单位，您的儿子逐渐的离您远去，一直都不在您的身边，尽管每周也是一两个电话，尽管每次都是一二十分钟的通话时间，但是您还是不能分享您儿子的一切，渐渐的，妈妈，您有些误解了您的儿子。

儿子的确要给您充话费的，不过是在这个周三，因为周日我改了一天的试卷，周日的下午还要监考，周日还有夜自习，那一天，您的儿子改卷改到最后差一点点就要吐了，因为170份的语文试卷，想要在大半天内改完，那不是件容易的事情，周一的时间您的儿子有上午两节课，还有早读，下午要开教研会，周一的夜晚我还有夜自习，周二是四节连堂课，周三的时候我说去给您交电话费，但是这个时候您的手机已经通了。后来我昨晚上给您打了好几个电话说这个事情，到后来在八点多的时候，终于接通了您的电话，当时给您解释了好多，只是怕您生气。没想到今晚爸爸打电话来说，您竟然真的生气了，而且还大发雷霆，妈妈，儿子真的很伤心。没想到因为这点事情您竟然这样。妈妈呀，我毕竟是您身上掉下的一块肉啊，无论怎样，您不可以误解您的儿子的。您的儿子，一直深深地爱着您。

妈妈，我爱您。

[儿子给妈妈的一封道歉信作文

给闺蜜的道歉信:

亲爱的，为了表达我对你的歉意，我特地出门给你买个道歉的礼物，结果从所有东西中我第一眼就看中了这个，可东爱西最新推出的一款护手霜o()o~~。你看这个叫做手机手蜜的护手霜的包装超级卡哇伊咧(^)喵，这三款分别是萌女系樱桃手蜜，小清新柚子手蜜和森女系绿茶手蜜。你喜欢清新自然，就送你绿茶手蜜和柚子手蜜吧。再加上它还有一个不干不腻的特点，特别适合你这种经常手部肌肤容易干燥的女生哦(x^__^x)嘻嘻。

而我就用这个粉粉的樱桃手蜜，这样我的油爪子再也不会在你手机上留下油脂印啦(^o^)/!你之前总是不爱用护手霜，总说这个太油皮肤不吸收，那个太腻弄的手上滑滑的好不舒服，现在不用怕啦!有了可东爱西的手机手蜜，它不干不腻，手机不花的特点实在太适合我们用了，再加上它们从保湿，滋润，养护，嫩滑，亮白，弹性，光泽这7个方面全方位保护我们的双手，而且价格一点也不贵，只要用过一次，你就一定会爱上它o(≧v≦)o~~好棒!收到礼物之后，就不要再生气了~~生气就不漂亮了~我可爱的颜颜?

此致

敬礼!

oo

20oo

尊敬的张主任：

您好，向您递交这份道歉信，严肃深刻反省我下午顶撞您的不良言行。此时此刻，我对自己不当言行以及因此给您造成的困扰与冒犯，对您表示深深的抱歉与忏悔。回顾我的错误，我是多么的不应该。此次值班工作期间，我由于工作时间稍长一些就吃不消，偷懒睡觉。

经过领导提醒，我依然不加在意，最终导致与领导发生口角，言语冲撞了领导。错误的发生，充分暴露出我的工作纪律观念的薄弱。身为公司值班人员，本职就是在值班期间打起十二分精神，值班员是一份需要非常严肃认真对待的工作。倘若说值班期间有疏忽，势必是对岗位的不负责任。领导的批准指正，我还不加悔改，更是错上加错。

ooo

oo年o月o日

尊敬的客户：

对本次产品存在的质量问题，我首先以我个人的名义向你致以最诚挚的歉意，如果还有机会的话，也非常希望你再给我机会，我们一定保证以后提供的产品绝不会再有类似的情况发生，并郑重立下此承诺。本次产品的质量问题，按我本人的意见，在你们交货时间允许的情况下，我本人是想全数退货再换货，但你还是考虑到不让我方损失太大，而采用全检的方式特例收下这批货，我心里十分的感激，同时仍让我心存愧疚。针对本次质量方面存在的问题，我们从全方位反思过，逐一与加工商进行协商，最终采取如下措施和方法，以杜绝类似情况再发生!其它方面希望古先生能再提宝贵意见，对我方存在的不足，请及时指正，我方愿全力合作，争取最大程度的满足客户的要求，达到双赢，也让我方提高更快。

谢谢!

此致

敬礼!

20oo年o月o日

“每个小孩都该拥有一位超级英雄。”这是《外婆的道歉信》里我印象最深刻的一句话。因为，小时候的我也有那么一位像超级英雄一样的外婆。

初看书名，有很多疑问。外婆为什么要道歉?外婆要对谁道歉?外婆有什么样的故事?这些问题促使我读下去，了解到了爱莎和她的外婆与邻居们的故事。

这是一个有关爱与守护的故事。外婆是爱莎的朋友，也是爱莎心中的超级英雄。可有一天，超级英雄却失去超能力死去了，留给爱莎的只有一个任务——送道歉信。爱莎无法原谅外婆的离去，但在送信的过程中，她了解到了外婆的故事，也原谅了外婆。

对于爱莎来说，她的外婆是她的超级英雄，会为了她而付出一切。看完书静默无言的我，想起了我的外婆，愿意为我付出一切的外婆。

小时候的我是有一些调皮的。每次一到外婆家，不是爬上去这个，就是弄坏点那个。妈妈总会皱起眉头数落我，而这时外婆就会笑眯眯地站到我面前递给我一块饴糖，让我去小花园玩。这时妈妈就会抱怨外婆太宠我，外婆就假装很生气地说：“她是我孙女，我不宠她还能干什么?”站在门外偷看的我觉得外婆简直就是一个有着超能力的人，她能变出好吃的饴糖，还能帮我挡风遮雨，无论谁对谁错。

再大些，我喜欢去外婆的花房，因为外婆会在花房中施展超能力。外婆拿着拐杖，给我说这些花的名字。我总是昏昏欲睡地不知所物。直到外婆变出一些好玩的玩具给我，我才一下子精神起来。我们坐在一起一块玩玩具，在别处让着我的外婆在玩游戏时总会耍赖，就像个大顽童。于是我越来越坚信心中的想法——外婆是个超级英雄。

我曾对外婆说我觉得她是一个超级英雄，外婆坐在沙发上笑得不住咳嗽。她摸摸我的头，说：“外婆是只属于你一个人的超级英雄，可以用超能力保护你的。”我见外婆证实了我的猜想，开心得直蹦。外婆静静地看着我，又说：“但超级英雄也有失去超能力的一天，那天你不要哭好不好?”我疑惑地看着外婆，懵懂地点了点头。超级英雄不是长生不老的吗，怎么会失去超能力呢?

后来那一天真的来了，外婆把她自己变成了墙上的一张黑白照片，慈祥地对着我笑，但任凭我怎么喊也不下来。于是我才意识到，再也没有饴糖和玩具了，再也没有无论对错给我遮风挡雨的外婆了，我失去了我的超级英雄。我违背了与外婆约定好的事情，在外婆的笑容下哭了。

但在看完这本书后，我突然觉得，外婆的超能力并没有完全消失。她把她留在了我的心里，留在了许多认识她的人心里，正像爱莎的外婆一样。爱莎的外婆用一颗爱冒险也爱帮助别人的心把她的朋友们深深地爱着，也让她的朋友们深深地爱着她。爱莎从不是一个人，她有一个疯狂古怪爱冒险的外婆，还有外婆的超能力——爱、原谅、守护。这也是每个超级英雄都有的超能力，爱她所守护的人，原谅那个人的过失与错误，一直守护着那个人，就算在超能力消失的那一天也继续用另一种方式守护在我们身边。因为爱，她可以为我们做任何事，甚至与全世界对抗。

“每个孩子都该拥有一位超级英雄。”我爱你，正如你爱我那样，我的超级英雄。不用为你老了而不得不死去而感到抱歉，因为我知道你会永远在我身边的。外婆，我超级超级爱你，有一万个童话永恒。

Dear Anne，

Thank you for your invitation to dinner at your home tomorrow evening。 Unfortunately， it is much to my regret that I cannot join you and your family， because I will be fully occupied then for an important exam ing the day after tomorrow。 I feel terribly sorry for missing the chance of such a happy get-together， and I hope that all of you enjoy a good time。 Is it possible for you and me to have a private meeting afterward? If so， please dont hesitate to drop me a line about your preferable date。 I do long for a pleasant chat with you。

Please allow me to say sorry again。

Regards，

Li Ming

亲爱的安：

感谢你邀请我于明日晚上与你和你的家人共进午餐。但是，我十分遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我期望你们能度过一个愉快的时光。对了，在我考试后我们能够见一面么?如果能够的话请随

时给我打电话，我十分期盼能和你愉快地聊天。

请允许我再一次致歉。

您真诚的，

李明

Dear Zhang,

I am really sorry to tell you that I was unable to attend your birthday

party yesterday evening. That is owing to the fact that my old friends visited

my house without telling me the exact time. I had to entertain those friends

with my passion in the entire evening,and I will continue to entertain them in

the following two days.

I really regret that I havent go to celebrate your birthday personally and

had missed a wonderful chance to enjoy myself with our kind colleages. I have

prepared a pretty gift to you yesterday and will send to you this afternoon to

show my best birthday wishes. Besides, I trust that you will understand me.

Best wishes,

yours sincerely,

Tom

亲爱的老婆，身体现在好多了吗?我给你写这封道歉信的时候，我已经身在他乡了。我真诚的向你道歉，老婆，对不起。或许你能看到我给你的道歉信，或许你根本看不到，可是我相信我们心与心的贴近，你也能感觉到。亲爱的老婆，说实话，我从来没有这样称呼过你，可是今天，我是从内心在这里呼唤你，你能听到吗?昨天早上，我离开家的时候，你没有和我说一句话，我带上门的时候，你可知道，我也在流泪，流进了心里。

春节本来是一个万家团圆的节日，可是节前你突然查出急性肝炎，因被怀疑有传染性，儿子也和你隔离了，虽然我在你身边，可是我看到你和儿子通电话时红红的眼睛，我知道你有多想念从没有离开过你的儿子。病床上你不想让远在千里之外的爸妈为你担心，在电话里强装出欢笑报着平安，我知道你多想告诉你的爸爸妈妈，让他们安慰安慰你，可是你没有，那一刻，你知道我有多爱你。我们两个听着窗外人家燃放的爆竹声，度过了一个没有团圆的除夕夜。

亲爱的老婆，我选择了这样的职业，我知道你是一向支持我的，我也能理解你此时的心情。春节的气氛还没有消退，而我和儿子都不在身边，爸爸妈妈又在千里之外，在病床上的你多需要一些安慰，可是最亲的人一个也不在身边，你不想我走，你也流着泪说不想我走，可是你还是默默的承受了我的离开。在默默中，你选择了坚强。你知道吗，在我的心里，我一直相信你是最坚强的，就是因为你的一个微笑刻在了我的心里。那是在你怀孕的时候，因为儿子脐带绕体，需要剖腹产，就在你要被推进手术室的时候，一向在我心里很娇气的你，却微笑着安慰我说没事的，你的微笑，让我起敬，我所有的担心和顾虑在你的微笑里释然。真的老婆，我那时感觉到了你有多坚强。

亲爱的老婆，我知道你现在埋怨我，可是我相信你还是理解我的，正是你的坚强，一切都会好起来的。我在他乡时刻祈祷你的身体早日康复。

对不起，老婆。。。

我爱你，老婆。。。

我想你，老婆。。。

Mr. Ulrich Niemann.

Director

People-People Exchange Co.

Dear Sir or Madam: Friday 22nd September

Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.

Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.

I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.

It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.

We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.

My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.

Regards

Alfred Zhuang

Front Office Manager