酒店回信英文信【热门20篇】

Traffic safety is everybody＇s business. Records show that every year a lot of people die in traffic accidents. Some of the accidents are due to mechanical problems. However, most of them are the results of careless and reckless driving, and could be avoided. A lot of people disregard traffic signals and rules. They drive regardless of speed limits, run through red lights, drive in the wrong direction, talk and laugh while driving, and turn as they wish without giving signals. They don＇t slow down while approaching crossroads. So many people violate traffic regulations that we cannot put too much emphasis on the importance of traffic safety. Only when everybody thinks traffic safety is everybody＇s business can we be safe driving on roads and walking on sidewalks.

交通安全人人有责。纪录显示每年有许多人死于车祸。有些车祸是由于机械问题。然而大部分车祸都是疏忽而卤莽驾驶的结果，并且可以避免的。许多人无视于交通号志和规则。他们驾驶时不管车速、闯红灯、逆向行驶、开车时交谈，并且不打灯号就任意转弯。他们接近十字路口时不减速。如此多的人违犯交通规则以致于我们再怎么样强调交通安全的重要性也不为过。唯有当每个人皆认为交通安全是众人的事时，我们在路上开车、在行人道上走路才安全。

The zoo is the most interesting place that I have ever seen in my whole

life。 It is like a garden which shows (exhibits) various kinds of animals， birds

and insects。

It is indeed a good idea to pay a visit to the zoo during school holidays。

The more you look at the animals， the happier you will bee。 Of (Among) all the

animals， the monkey is (monkeys are) the funniest。 That’s my opinion。 Do you

agree。

Dear Mother,

How are you these days? How is your work going?

Mom, I know that I have done a lot of sorry for you since I was a child, but

you never beat me and scolded me, instead, you reasoned with me.

Once, you and dad took me to the store to buy clothes, the lamplight shine,

there there are many beautiful clothes, all of a sudden I didnt concern about

the small store in a saw a white dress, the dress with a picture of a man

holding a little girl, little girl holding a womans picture, are there beside

the picture of a bunch of pink small butterfly in dance. I wanted the dress so

badly that I ran to you and said, "Mommy, mommy, do you see that white dress? I

want that dress!" You go over and look at the price tag. A: wow! This dress

costs a thousand dollars! You shook your head. I see you dont buy for me, use

"cry", while crying also on the ground roll. I had no choice but to buy the

dress.

Mother I want to say to you: "Sorry!" I have acted in love with you many

times since I was a child, but you always bought me what I wanted with a smile.

I know that you have worked hard for this money. So, here, I say to you:

"Sorry!"

Mom, I know how much you have given to our family over the years. Behind your

success are always a lot of difficulties around you, but you are not afraid of

difficulties, you overcome the difficulties. Mom, I hope you will pay more

attention to your health in the future!

Finally, I wish my mother a long life and a successful job!

Your child:

春天来了

俗话说：“一年之计在于春，一日之计在于晨。” 。春天是一个美好的季节。春天开始告别寒冬，河流开始解冻，小草开始生长，百花盛开。

春天来了，人们开始寻找春天的气息，有的出门踏青，有的静静的躺着晒太阳，还有的人们三三两两的放风筝，春天真美丽。

Spring is coming As the saying goes: "spring, an hour in the morning is worth two in the evening." Spring is a beautifulseason.

Spring begins to bid farewell to winter, river begins to thaw, grass begins to grow, flowers in full bloom.

Spring is coming, people began to looking for the breath of spring, someone go for a walk in the country in spring,

some lying quietly in the sunshine,and there are a crowd of people fly kites together, what a beautiful season.

王虹同学：

你好！

读了你的来信，我感受到你是一个人缘好、不自作主张、听话、是一个很在乎朋友的人。

你的优点：你的同学过10岁生日，她请你去参加她的生日会，说明在学校你人缘好，同学请了你给爸爸妈妈说，从这一的点看你是一个不自作主张，爸爸妈妈认为这样做不好就没有让你去，从这一点看你是一个听话的孩子，第二天你来到学校那位好朋友不理你了你感到很孤独寂寞，从这看你是一个很在乎朋友的人。你的缺点：你的同学过十岁生日，你不要马上答应你要这样对他说：“某某某，我今天放学回家先问问我爸爸妈妈，问完后我给你打电话说我爸爸妈妈同不同意。”你应该这样说，你那样说造成自作主张，你回家应该和爸爸妈妈商量一下，爸爸妈妈不同意可能是觉得晚上出去太危险了，如果你去参加你同学的生日会你同学过生日的地方离你家特别远怎么办？刚好那天爸爸妈妈刚好不在家，你参加完生日会你回去怎么办？这又造成了失约，你既然答应了别人就应该说到做到，说到这我给你讲一个关于宋庆龄的故事吧！星期天，宋耀如一家用过早餐，准备到一个朋友家去。宋庆龄显得特别高兴，她早就盼望到这位伯伯家去，伯伯家养的鸽子，尖尖的嘴巴红红的眼睛，漂亮极了！伯伯还准备送她一只呢！她刚走到门口突然想到小珍今天上午要来找她学叠花篮，父亲见她不走就说：“庆龄你怎么不走了？”宋庆龄说：“爸爸，我昨天和小珍约好了，今天她要来我们家学折花篮。”

父亲说：“你不是一直想去伯伯家吗？改天再教吧！”说完父亲就拉着庆龄的手要走，“不行不行！小珍来了会扑空的那多不好啊！”她边说边把手抽回来。“那……·回来你和小珍解释一下，表示歉意明天再教她好吗？”妈妈说，宋庆龄说：“不妈妈如果今天我忘记了明天见到她时可以向她道歉，但我并没有忘记，我不能失约啊！”

宋庆龄会和爸爸妈妈交流你不会，你那是可以对爸爸妈妈说：“爸爸妈妈我是一个很在乎朋友的人，我向你们保证我以后一定会提前给你们说的！”我觉得这样你爸爸妈妈还会让你去的，你还要给那个过生日的同学打个电话：“对不起，我明天不能去参加你的生日会了，明天下午我妈妈爸爸不在家所以我不能去了，祝你明天生日快乐过的开心！”如果你和我给你说的一样的去做我觉得就不会发生这样的事。

祝你知心姐姐

每天开心2018。12。4

Today is Friday, the school sixth grade students for us specially held a Christmas activities. Just came into the classroom, I saw a sea of hat. See our class the classmate all put on his best clothes, some students even dressed as a "Santa Claus" - wearing long false beard, dressed in red and white.

"Jingle bell", the bell for class a snap at noon, we just cant wait to run to the playground, in the playground was hilarious, the students are holding their own game card in the "level" to come back to the shuttle. I also with classmates Luo Tong yao quickly written a word from the "New Year", "see that no one message, immediately ran past. We come to the camera, said with a smile: "the blessings of Christmas, I wish you a merry Christmas!" Then, we go to find seol bouveng again "English talent" a joke "Intherestaurant" show.

My heart pounded with came to the front, in the face of so many audience, Im a little afraid, but I soon calm down again, say the introduction in fluent English, may be under my drive, the following performance very well. Take the middle period of, for example, when the waiter Luo Tong yao times give seol bouveng "in", also from time to time, said: "Im sorry, Sir." Which is both the chef and manager of I, then the action is done very image, got everyones admiration and applause.

The most exciting time, we came to the last, and "laowai" dialogue. I saw the two men are blond hair, high aquiline nose, even eyes as blue as the day. I came to him, he said to me: "Hi! DoyoulikeEnglish?" I answered: "Yes, Ido!" Then he asked me what Christmas I, again after I answered, he is very happy to gave me three grain of sugar, also said: "Goodjob!" English teacher said that he think my answer is very good.

Game over, soon we are reluctant to leave the playground

参考翻译

今天是星期五，学校为我们六年级的同学特意举办了一次圣诞节活动。刚一进教室，我就看到了一片帽子的海洋。只见我们班同学都穿上了自己最好看的衣服，有的同学甚至还扮成了“圣诞老人”——戴着长长的假胡子、穿着红白相间的衣服。

“叮铃铃”，中午上课的铃声一打响，我们就迫不及待地跑到了操场，偌大的操场顿时热闹起来，同学们纷纷拿着自己的游戏卡在各个“关卡”前来回穿梭。我也和同学罗童尧快速地写上了“新年的一句话”，看到说祝福语的地方没人，就立即跑了过去。我们来到照相机前，面带微笑地说：“致圣诞的祝福，祝你圣诞快乐!”接着，我们又去找薛博文去“英语风采”一表演笑话《Intherestaurant》。

我的心砰砰跳着来到台前，面对这么多观众，我有些害怕，不过我很快就又镇静下来，用流利的英语说出了开场白，也许是在我的带动下，下面的演出十分顺利。就拿中间的一段来说吧，当服务员的罗童尧多次给薛博文“换汤”，还不时说：“对不起，先生。”而既是厨师，又是经理的我，则把动作做得十分形象，得到了大家的赞叹和掌声。

最令人激动的时刻到了，我们来到了最后一关，和“老外”对话。只见那两个人都是金黄色的头发、高高的鹰钩鼻子、连眼睛也是跟天一样的蓝色。我来到他面前，他对我说：“Hi!DoyoulikeEnglish?”我回答：“Yes，Ido!”接着，他又问了我圣诞节我干什么，在我回答完后，他十分高兴给了我三粒糖，还说：“Goodjob!”英语老师说，他认为我回答的非常好。

游戏很快就结束了，我们恋恋不舍地离开了操场。

见到你的那一瞬间，我就爱上你了。

I fell in love with you the moment I saw you.

伴着想你，醒来!

I woke up with you on my mind.

愿我俩的爱情永远不变!

May our love will last forever.

一如既往的我，愿情人节快乐!

As always ，I hope the sweetheart festival to be joyful!

无论发生了什么，我都会永远爱你。

Ill always love you, no matter what happens between us.

我想在情人节紧握你的手。亲爱的，情人节快乐。

I want to hold your hand on Valentine’s Day. Happy Valentine’s Day,  sweetie.

突然就爱上你，完全不知道为什么也不确定如何发生的。

I fell in love with you... not sure why or even how.

但愿在情人节，我俩的美梦成真。

May all of our wishes come true this Valentine’s Day.

我俩的爱，一年比一年更坚定。亲爱的，情人节快乐。

Our love grows stronger with every passing year. Happy Valentine’s Day,  sweetie.

送你一个吻，悄悄的说我很高兴你是我的。情人节快乐!

Sending you a kiss to say I’m glad that you are mine. Happy the day!

你是我生命的全部。请说你愿意。情人节快乐，我亲爱的。

You mean everything to me. Please say yes.Happy Valentine’s Day, Honey!

愿情人节带给我们丘比特之爱和暖融融的浪漫。情人节快乐!

May this Valentine bless us with the cupid of love and warmth of romance.  Happy Valentine’s Day Honey!

你走出了我的梦，投入我的怀里。我不能让你走。情人节快乐。

You stepped out of my dreams andsintosmy arms. I can’t let you go. Happy  Valentine’s Day.

我一直不相信有真正的“幸福”，直到不久以后，我邂逅了你。亲爱的，情人节快乐。

I didn’t think that I could ever trust happiness. Then I met you.Happy  Valenti ne’s Day, Dear.

真诚，不必隐藏，把所有的话语，都写在那小小的贺卡上。祝我新爱的人，情人节快乐。

Be genuine and conceal noting.I write every wiod I wand to say on this  small card.I wish my honey a happy Valentine’s day.

想你，是一种美丽的忧伤的甜蜜的惆怅，心里面，却是一种用任何语言也无法表达的温馨。

It is graceful grief and sweet sadness to think of you, but in my heart,  there is a kind of soft warmth that can’t be expressed with any choice of  words.

常常想起曾和你在一起的那些日子。开心、快乐、幸福、失落、伤心、痛苦的所有日子。很想你，很想你……

Those days when we were together appear in my mind time after time, because  they were so joyful, happy, blest, disappointing, sad and painful. I miss you  ,and miss you so much……

你知道么，有个人时时想念着你，惦记你，你含笑的眼睛，象星光闪闪，缀在我的心幕上，夜夜亮晶晶。

Do you know there is someone thinking of you and caring you all the time ?  Your smiling eyes are just like the sparkling stars hanging on the curtain of my  heart.

你知道思念一个人的滋味吗，就像喝了一大杯冰水，然后用很长很长的时间流成热泪。

Do you understand the feeling of missing someone? It is just like that you  will spend a long hard time to turn the ice-cold water you h**e drunk into  tears.

你在时你是一切，你不在时一切是你!

You are everything when you are with me, and everything is you when you are  not.

我不知道我是否真的爱，但是我知道我不能没有你，如果地球将要毁灭，那么我要告诉你“你是我唯一想见的人”。

I don’t know whether I really love you, but I know I cannot lose you. If  the earth is going to be destroyed I want to tell you that you are the only one  I want to see.

遇上一个人要一分钟的时间，喜欢一个人只需一小时的时间，爱上一个人要一天的时间，可要我忘记你却要用上一生的时间。

I can meet a person in a minute, like a person in an hour and love a person  in a day, but it will take me a whole life to forget you

A folk culture is a small isolated， cohesive， conservative， nearly self-sufficient group that is homogeneous in custom and race with a strong family or clan structure and highly developed rituals. Order is maintained through sanctions based in the religion or family and interpersonal. Relationships are strong. Tradition is paramount， and change comes infrequently and slowly. There is relatively little division of labor into specialized duties. Rather， each person is expected to perform a great variety of tasks， though duties may differ between the sexes. Most goods are handmade and subsistence economy prevails. Individualism is weakly developed in folk cultures as are social classes. Unaltered folk cultures no longer exist in industrialized countries such as the United States and Canada. Perhaps the nearest modern equivalent in Anglo America is the Amish， a German American farming sect that largely renounces the products and labor saving devices of the industrial age. In Amish areas， horse drawn buggies still serve as a local transportation device and the faithful are not permitted to own automobiles. The Amish＇s central religious concept of Demut "humility"， clearly reflects the weakness of individualism and social class so typical of folk cultures and there is a corresponding strength of Amish group identity. Rarely do the Amish marry outside their sect. The religion， a variety of the Mennonite faith， provides the principal mechanism for maintaining order.

By contrast a popular culture is a large heterogeneous group often highly individualistic and a pronounced many specialized professions. Secular institutions of control such as the police and army take the place of religion and family in maintaining order， and a money-based economy prevails. Because of these contrasts， "popular" may be viewed as clearly different from "folk". The popular is replacing the folk in industrialized countries and in many developing nations. Folk-made objects give way to their popular equivalent， usually because the popular item is more quickly or cheaply produced， is easier or time saving to use or leads more prestige to the owner.

Dear leaders and fellow students,

Everybody is good!

It is my great honor to stand here and participate in the election of the monitor. I would like to express my heartfelt thanks to you for your support. First of all, I would like to introduce myself to you: my name is tao league. As a freshman at the university, I am one of the leaders of the department of health.

As a child, my father once said to me: do things with your feet on the ground and do them one step at a time. Therefore, I went from a middle school student to the first year of the university to enter this sacred place, I deeply feel the opportunity is hard-won, need to cherish. It is this power that makes me feel confident when I stand here.

Of course, it is not enough to have confidence, but also to have certain ability. From childhood, I will not be able to plan activities independently. I will never come to the meeting, from bad to good, and I will complete each work with confidence and modesty.

In middle school, I served as monitor and President of the student union. At work, I consciously cultivate my ability of cooperation and coordination, can I have a sincere cooperation with others, and to coordinate the relationship between the good students, dare to bold to bad behavior management, never soft, therefore, won the praise of teachers and students. I often look at our class cadres from the perspective of my classmates. Talk with your classmates on Saturdays and Sundays. Learn about their personalities, thoughts and hobbies, listen to their voices, and listen to their Suggestions and opinions. I always try to organize activities from their point of view, so the class activities are always in full swing. But "man to err, to err is human." and I also made a mistake, but I dare to face their own errors, from the students and the teachers help humbly accept criticism, and correct the mistake, and never allowing yourself to fall for the second time in the same place.

Im running here today. I hope to become school leaders and students in our class between the bridge of the mind, as a bond between teachers and students, and become a real service for students, the students really love it, also want to exercise their abilities, give yourself a stage to show ability. Compared with others, I feel I have more self-confidence, because I am an unyielding person, I have a real sense of responsibility and enthusiasm for our class. Of course, if I am not elected, I will work as hard as I can and will do better to support the work of the new presidium. Because I love this group, because of love, I will do my best. If I am lucky enough to be elected, I will draw lessons from the previous and the experience of the presidium, further carry forward the glorious tradition of the he, seeking truth from facts of service for students, and will work with the young students, the unity cooperation, advancing with The Times, bold reform, give full play to our proper role in our class, let it become a veritable group.

Finally, I sincerely hope that you can believe me, support me and give me this opportunity to demonstrate my ability.

I will paint a beautiful blueprint for the college campus tomorrow, in which I will spend the spring sweat in our sky. Im sure our class will be better tomorrow...

People always say that a fathers love is like the mountain, which means

the love is strong but not obvious, because men are generally not good at

expressing themselves. I read an article about a fathers love. He wrote a

letter to his child, which was about three years old. In the letter, he

expressed his future concern about the problems that the kid would face and the

father told the kid to be strong. From the letter, people could feel the strong

power that father would always support you, no matter what happens. I complain

about my father sometimes, because he is so busy, but at this moment, I

understand him.

Hello!   My name is ANYJOB, from ANYJOB, my personality is bright, honest, easy to get along with people; Likes playing basketball, mountain climbing and running.

I am very happy and honored to join “ANYJOB” this big family, not only gave me a growth to display themselves and exercise good platform, I also have the opportunity to meet more new colleagues, new friends. - take this, I thank you very much for your leadership, thank you can give me a such a good chance.

I first came here, there are many aspects of knowledge need to everybody to learn, but also hope in the later work we can comments!

I believe that through our mutual understanding between each other and understanding, we will not only become a career has gone hand in hand with the struggle comrades, but a life in the same camp, share weal or woe friend.

Finally, I would like to and everybody a for our common cause to try hard to struggle!   Thank you!

Hello！Everybody First please allow me to introduce myself。My name is***，a 16—year—old student from class ***。This is my first time to speak English in front of you。I have the honor to stand here to share everything about English。I do hope that you can like me ，remember me and support me ，wont you？ English is my favourit subject，which I have spent several years in studying。I keep pratising it everyday，including speaking，listening and writing。Meanwhile I go to English corner，where I can have more time to pratise my English，especilly oral English。 Although my English is not good today，I am confident of improving it in days to come！I do believe "Nothing is difficult if you put your heart in it"！I am sure I can！ Thanks a lot。

August 2nd，2014 sunny

Today I went out with friends for an outing， outside air is very good，

people feel very comfortable. We all appreciate the fine girls bicycles. We

enjoyed the beautiful nature brought. We happily spent a happy day.

【中文翻译】

这天和朋友一齐出去郊游，外面的空气很好，人感觉很舒服。我们骑着自行车一路欣赏鸟语花香。享受着大自然带给我们的无限完美。大家开开心心地度过了愉快的一天。

dear yanglang,

i’m really miss you , we can’t see about three months . are you ok? i hope you happy every day.

we have eight classes everyday , and only two classes are not english , another classes is listening , reading , speaking and writing english . some people think it is boring in the classes , but i think this is very enjoyable .

i love my life now . because i always feel fulfilled all day . i am so busy that i can’t play ping-pong . i think it is my desire to enjoy life.

i want to travel to mountain hua . three years ago i went there , but don’t go to the top , so i must go there when i have free time.

take care yourself!

love young!

yours,

___

dear robert,

im glad to receive your letter. now i will tell you something about my plan for summer vacation after the final exam. firstly, i will learn to drive. i think driving can be useful.

secondly, i will take some english courses.

thirdly, i will visit some tourist attractions. it must be very exciting. last, i will do some reading in the vacation.

what about you? i hope you can have a pretty vacation.

john

In last years eleven holiday, our family went to Lanzhou and Xining to travel. That afternoon, Dad suddenly told us to travel, we promised.

Our first goal is Lanzhou, and we dont know the road at high speed. It was dark. We went all the way in the mountain road. Finally, we arrived in Lanzhou. After dinner, we began to find hotels, went to many hotels, but they were all overcrowded. We searched and searched, and finally found a guest house. The second day, we went to Wuquanshan, many people drove up to the door of my difficult to calm the mood. Bought a ticket in the first eye to is Huo statue around the past is a temple, called Confucian Temple.

Where we took a photo and went out to the mountain, we go on a mountain is wuquanshan. Because of the rain, many roads were mud, a lot of mud was stained on the shoes, and then I saw the attic. It seems the Huo, we went down the steps down the road I inadvertently looked down is a small squirrel on the tree to jump for a while and then disappeared. Down the hill, we did not stop at Xining again. In the evening, we came to Xining in Qinghai province. We found the hotel, lived and slept for a night to relieve the fatigue of the day. In the morning, we were ready to go to Qinghai, and we started out after breakfast. On the way we came to a place and had a strong wind. I came out and shook and went to sleep in the car. When I woke up to the edge of the lake in Qinghai, I stretched out, and I knew that the ticket for Qinghai Lake was 50 yuan.

I see mom and dads eyes know is not to buy a ticket, we had to walk along the road and found no fence, there is one family living they took us to the lake, took a photo, listen to them before the Qinghai Lake is great, but now more and more small, this is not the results of the protection ring. We went to a rape place, the smell of the faint fragrance, has gone down in the west of the west, will our hearts call back. Passing by, we found a bucket of honey and a sweet taste! We slept early in the evening, because we were going home tomorrow.

I dont want to go back! Ill come again if theres a chance!

中秋节英文作文（一）

Mid-Autumn Day,all the country is celebrating. The streets are full of people, the loves are holding each other tightily.Everyone has his day.However,I am lonely.No one to hold,no one to kiss,no one to talk!

I was walking around the street without purpose,seeing the lovers kissing,watching the fireworkes alone,walking backe room whist.

Suddenly,i think i must be good to myself.So i decied to bue a present to myself.I know I will be good soon,and will find my Mr.Right.So tonight, a little teddy bear will sleep with me.And i know:i will have another teddy bear as a present that not bought from myself! 中秋节英文作文（二）

In China, Mid-autumn Day is considered to be a symbol of family reunion. On this day, all the family members gather together at home to celebrate this special occasion. Last year, I could not celebrate the festival with my family because I was in university. However, this special day left a deep impression on me.

I still remember the atmosphere of that evening. All the students who could not go back home assembled in our classroom, having a party to celebrate this traditional festival. We tried our best to show our own enthusiasm. As an ethnic minority, I performed a peacock dance, which received warm applause. After the two-hour party, we went out to the playground and sat together to appreciate the moon because it is a tradition on Mid-autumn Day. We ate moon cakes, played cards, and listened to romantic poems recited by one of our classmates. In that harmonious atmosphere, nobody felt lonely or homesick even though we were far away from our homes.

Thanks to our classmates, I experienced such a colorful and interesting Mid-autumn Day at my university. Thus, I learned to value all the festivals I spent during my university life. 中秋节英文作文（三）

Mid-autumn Festival is a popular and important lunar harvest festival celebrated by Chinese people. The festival is held on the 15th day of the eighth month in the Chinese calendar. There are some traditions in this holiday. For example, people would have a big dinner with there families. After dinner, they often enjoy the full moon which is round and bright. The other tradition of mid-autumn festival is eating moon cake. Moon cake is the essential of that day, which means reunion. As time goes by, there are various kinds of moon cakes, but they are much more expensive than before.

I like mid-autumn festival because my families will get together and have a big dinner on that day.

Dear Mother,

A letter apologizing to my mother

Hello!

Mom, I was wrong. Please forgive my daughter for her ignorance. The day

before yesterday, I was so angry with you for not bringing me an umbrella. Mom,

I was really angry with you. I thought you didnt care about me. Under such

circumstances, I am deaf to all your explanations. The next day, I deliberately

go to school in the rain, want to use this to anger you. Mother, at that time I

was how ignorant!

Today, in I open "the minor thought moral education" this book, reads "the

loving mother hand line, the wandering son body clothes. Before departure dense

seam, Italy fear delay return. Who made the heart-inch grass, reported in the

three Chunhui "this ancient poem, my heart can not calm for a long time.

I see what youve done for me. I am ill, and you take care of me day and

night; There are delicious things at home, you do not want to eat a bite, always

leave me to eat; You and dad are frugal and reluctant to spend a penny for

yourself, but they are willing to spend a lot of money for me, to meet my

various requirements as far as possible. At this moment, I remember what you

said to me: "Xiaojia, today my mother went to visit your grandmother. I came

home late and didnt bring you an umbrella. Would you forgive my mother? Mom,

until this time, I did not understand, the worlds most love me, love me is you

and dad. Youve put in more energy and effort than I can count. The hairs on

your head are tired of me. You are the best mom and dad in the world.

Mom, I was wrong. Please excuse my daughters indiscretion. In the future,

I will not make you angry again, I will study hard, try to learn to do

housework, do your best daughter. I wish you good health and happiness

forever!

Your daughter: Meng Xiaojia

When I came home from school in the afternoon, I saw a lovely bird on a green grass in the yard.

It has brown feathers on the head; the belly feathers are white; tail feathers are exceptionally beautiful, a shiny green long feathers in the golden feathers; a pair of Black Jeweled eyes; sharp mouth.

I just think it to look around, I want to find the worms eat it. As I walked a little further forward, the bird heard a noise and spread its wings like an arrow that flew out and flew away.

Dear Mr and Mrs Brown，

亲爱的布朗夫妇，

I was so move to hear that youd like to send me to another school。 Thank you very much for your kindness。However，I cant go to school now。 I have a good job and if I go to school， I will have to give up the job， besides。 I have a good teacher who is a famous painter。He teaches me painting in my spare time。 I am so glad that you like my painting。 Right now， I am working on the new work， I think， I can send you a copy next month。 Thank you again for your kindness。

听说你们想让我去其他学校上学，这让我很感动。你们对我真好。但是，我现在还不能上学。我现在有稳定的工作，如果我去上学，我就要辞职，此外，我认识一名老师，他是一位著名的画家。闲暇时间里，他会教我画画。你喜欢我的作品，这让我感到非常高兴。我现在正在创作一幅新的作品，我想下个月送你一个复印版。再一次感谢你。

Yours

敬礼。

Lili。

莉莉。

[英文作文写给布朗夫妇的一封信

到一家四星级酒店参观后，感觉我们要学的地方还真多，这是不可辩驳的，因为投入的差距是很大的。也许有很多人会认为我们与他们是不能相比的，也是学不来的，这种想法有一定的正确性，三星是不能和四星相比，但是还是有很多地方可以学的。学什么，怎么学倒是我们应该认真探讨的话题。在硬件不及的情况下，我们是否更应该从理念和方法上入手去学习呢?真正有价值并能够运用在我们酒店管理中的就是理念与方法，从华辰学习后，我与大家分享一下我的学习总结：

一、完美来自于顾客。

参观华辰的客房后，有几个非常深刻的印象：简单的桌柜、满足所需的用品、家庭房等等，这一切的设计都来自于对顾客需求的充分考虑，而正是这种基于对顾客的考虑才显得完美，充满家庭的温馨。从这一理念中我们应该学到，我们的任何一项基础设施布局、环境美化、服务提供等工作的出发点在于顾客的需求。每一个岗位都必须从客户的需求出发进行再设计，顾客需要什么我们力所能及地提供，属于顾客潜在需要的，我们也应该准备充分，尽可能的让顾客感受到我们的服务是完全处于对顾客的负责以及需求的尽力满足。在我们的工作和环境布置中，难免有多余的，有不合理的，评价正确保留与舍弃与否的标准是什么，不应该是领导的主观判断，而应该是对顾客需求的深入分析。

二、把你服务的每一个人当成你最大的顾客。

在参观的过程中，大家都可能深有体会，华辰的每一位员工都对你表达出了极大的热情，他们不会因为你只是来参观的就有丝毫的怠慢，而是把你当成他们最大的顾客，一样享受贵宾级的服务。这样一种理念直接会催生我们的消费热情，我们已经成为华辰的潜在顾客。相比之下，我们的服务就与之差距太大了。我有次晚上大概8点来吃饭的时候，可能快下班了，某个服务员因为认识我，就对说“你们快点吃吧，我们要下班了。”然后我把这件事反映给主管，主管说“她对你熟悉，才这样说的。”各位，工作是不能讲人情的，服务是不能区别对待的，哪怕我们关系很好，哪怕我们是同一个单位的同事，在这里消费，就是这里的顾客，怎么能够区别对待的。这虽然是一件小事，但反映出的却是大问题，我们有明确服务理念吗?如果你直接服务顾客，就请把你最专业的服务提供给他，这就是一种品质，而不不论他是谁，在你的眼中，没有老板、没有老总、没有你熟悉的人，只有你的顾客。

三、专业体现品质。

我们经常谈服务品质不高，怎样才能体现服务品质呢?要提高服务品质，这是我们首先要弄明白的。华辰的服务有品质吗?有，至少比我们有品质。参观会议室的时候，你会发现他们的会议物品摆放，茶杯、铅笔比方方向一致，摆的时候你看那个服务员还用眼睛去瞄瞄，看有没有摆放到位。她在干什么，她在体现专业。我们就不同，开员工大会的时候，两个服务员把讲台搬上来的时候，往上面一放人就跑了，他就不管你是否放正，还得让我重新再摆一次，我也得去瞄一瞄，左看看，右看看。吃西餐的时候，你看看旁边站的那服务员两个眼睛就看着你的盘子，当你吃完去拿吃的时候，她马上就过来把你的盘子换掉，在服务的过程中深刻注重程序，这就是专业。

四、细节会让顾客记住你。

大家在客房看到过华辰的天气指南牌，这是一个细节，让我们感受到了他们的服务真是很细致，让你记忆犹新。大家是否还留意他们的垃圾桶，跟我们的没有什么两样，但他们却在表层的石粉上印上他们的标志。细节的改变并不需要多少成本，需要的是对细节的思考。你看华辰老总介绍起天气指南牌是多么兴奋呀，“这个是我们独创的，这个可以怎样，又可以怎样，成本也蛮少的……”他在宣传什么，他在告诉我们他们工作的人性化以及对细节的追求，把对细节的改变当成他们的智慧财富。住店的顾客在享受同等服务的情况下，他们会更关注细节，一个细节可能就会永远留住你的顾客。

五、向你的每一位顾客传递热情。

到每一个楼层，华辰的员工都在向你传递热情，她会说“你好、这边请”，微笑，马上跑过去给你按电梯，电梯到了，在旁边站着等你进去后才会到岗位。这是一套工作程序，但在执行的过程中却在向顾客传递着热情。听他们的管理人员说话，语气柔和、语速不快不慢，但不乏热情，他们的人力资源部经理是这样说的：“我们用肢体语言来传递我们的文化，这是培训中的重要一课。”我们提倡微笑服务，但微笑的质量却不高，这是氛围的关系，因为我们还没有形成这样一种氛围，至少我们要明白为什么要向顾客传递微笑呀，怎么传递呀，你的微笑专业吗，是真笑还是假笑，还是皮笑肉不笑，管理人员有没有对员工微笑。良好的服务在于传递，我们需要思考我们在服务的过程中给顾客传递了什么。

六、让制度更人性化一些。

与华辰人力资源部经理的交谈过程中，他谈到华辰的奖罚模式，对于罚款他们确定了标准分制，允许员工犯错误在一定的分值，当超过规定分值后要进行罚款，在规定分以内进行必要的奖励。这就显得很人性化，员工不可能不犯错，少做少错，多做多错，不做不错，这是一定的，我们的制度应该更人性化一些，这样才可能真正提高员工的积极性与加强员工的自律性。当然，对于一些原则性错误，比如破坏、打架、偷窃等行为不包括在内，对于此内行为必须做到发现一例，严处一例。

七、时时培训，马上行动。

谈到培训，我们往往把培训工作推给人力资源部，其实，部门管理者才是最好的教练，作为主管，要时刻对下属进行培训。参观机房的时候，机房门旁有很多墙灰掉落在地上，主管马上叫来清扫员，在旁边嘀咕了几句，大概有二十秒的时间，清扫员马上把地上的墙灰清理了。这是什么过程，这就是培训和行动的过程。当出现问题时，部门主管不要简单地吩咐下属怎么做，要教会他方法，这样才能够避免再次出现类似的问题。

八、获取顾客意见，时刻改进。

顾客的意见应该当成一种财富，而不能怪顾客太挑剔。在华辰用餐后，西餐主管走过来的一句话就是“对我们这里的菜有什么意见吗?”众口难调，每个人口味不同，肯定是意见不一的，通过顾客的意见而找准客户的喜好，可以为他带来更好的服务，也可以进一步改善我们的服务，让我们的服务更贴近于顾客，更具有针对性。

虽然我们的硬件基础不如四星级，但我们在服务、管理等软件上可以向他们学习，三星级酒店就要创造四星级服务，如果我们的服务达不到三星或者二星，我们评三星有什么用，希望我们有一天能打出这样的招牌“三星级酒店，四星级服务。”能力是培训出来的，品质是服务出来的，如何服务，四个字概括之——“用心服务。”